Boohoo Return Policy
Boohoo’s US return policy gives you 21 days from the day you receive your order to send items back, and it charges $14.99 per parcel, deducted from your refund. There are no exchanges — you return for a refund and place a new order if you want a different size or colour.
The one perk worth knowing is the store-credit option: choose credit in the returns portal and Boohoo adds 20% extra to your refund value. This guide covers the window, the fee, the items you cannot send back, and how long refunds take.
RETURN PERIOD: 21 DAYS FROM RECEIPT
RETURN FEE: $14.99 PER PARCEL
EXCHANGES: NONE — RETURN AND REORDER
STORE CREDIT BONUS: 20% EXTRA
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most boohoo items | 21 days from receipt | Unworn, unwashed, original labels attached |
| Orders placed from 29 October 2026 | Until 5 January 2027 | Extended Christmas returns window, published on the US returns page |
| Concession-brand items | 21 days from receipt | Returned through the concession brand’s own process; one-off $14.99 fee |
| Faulty goods | Contact customer service | The store-credit option does not apply to faulty goods |
| Optional Seel Worry Free Purchase cover | 7 extra days to initiate a return | Only if you bought the Seel add-on at checkout |
How to Return an Item to Boohoo
- Check the 21-day clock. Count from the day you receive the parcel, not the day you ordered. If your order was placed from 29 October 2026, the extended window runs until 5 January 2027 instead.
- Repack the items. Clothing and footwear must be unworn and unwashed with the original labels still attached. Boohoo says no packaging is no problem — just use something non-see-through, sealable and waterproof.
- Log in to the returns portal. You need your order number and your email address or postcode. Choose your preferred return option, including a print-at-home label or an in-store drop option where offered.
- Keep each order separate. Returning more than one order in one parcel can delay your refund, so Boohoo asks you to keep orders apart.
- Keep your proof of postage. Use a trackable service and hold on to the receipt until your refund is processed. You will get an email once Boohoo receives your return.
How Long Do You Have to Return Items to Boohoo
The standard window is 21 days from receipt. That is shorter than most US fashion retailers, so it pays to try things on as soon as the parcel lands. The window covers boohoo-supplied items and concession-brand items alike, although the return route differs: boohoo items go through Boohoo’s own portal, while items supplied by a concession brand go back through that brand’s own returns process.
The seasonal exception matters right now. Boohoo’s US returns page states that orders placed from 29 October 2026 have until 5 January 2027 to be returned. If you are shopping for the holidays, that extension is the difference between a relaxed January decision and a missed December deadline. Check the returns page at the time you order, because the extension dates change each festive season.
What Does a Boohoo Return Cost?
Every return carries a $14.99 charge per parcel, deducted from your refund amount. The fee applies to boohoo items and to concession-brand items, with one wrinkle for mixed orders: if a single order contains both boohoo items and concession-partner items, a $14.99 fee is charged per parcel for the boohoo items, and a one-off $14.99 fee is charged for the concession items regardless of how many parcels or partners are involved.
There is no free-return route in the published US policy, and no way to dodge the fee by choosing a different label. The fee comes out of the refund itself, so you never pay it up front — but it does mean a small order can shrink fast. On a $20 top, for example, the $14.99 deduction leaves very little coming back, which is exactly why the store-credit bonus below is worth considering.
Can You Take Store Credit Instead of Cash — and Get 20% Extra?
Yes, and this is Boohoo’s most distinctive return feature. When you start a return in the portal, you can choose store credit instead of a cash refund, and Boohoo adds 20% extra to your refund price. Customers who choose credit also get a quicker refund process, according to the returns page.
Two limits apply. First, the store-credit option is not available for faulty goods — those go through customer service as usual. Second, if your purchase was made with full or part store credit and you then opt for a store-credit refund, you do not qualify for the 20% extra. If you paid by card and simply changed your mind, though, the bonus is real money: a $50 return becomes $60 of credit, minus the $14.99 parcel fee.
Can You Exchange a Boohoo Item?
No. Boohoo states plainly that it does not offer an exchange facility. If the size is wrong or the colour does not suit you, the route is always the same: return the item for a refund (or store credit) and place a brand-new order for the replacement. That matters for timing, because your replacement ships as a separate order with its own delivery window — and the original item’s 21-day clock keeps running while you decide.
Which Items Can’t Be Returned to Boohoo?
Boohoo’s hygiene rules are strict, and they are the most common reason a return is refused:
- Fashion face masks, cosmetics and beauty products — no returns or refunds
- Pierced jewellery — no returns or refunds
- Swimwear and lingerie — only if the hygiene or product seal is still in place and unbroken
- Vitamins, supplements, medicines and toiletries — no return if used, if the seal is broken, or if the item is not in its original packaging (unless faulty)
- Perishable items, unwrapped software, and custom-made or personalised items — the right to cancel does not apply
- Items not in saleable condition — anything worn, washed, damaged or missing its labels
Condition rules apply across the board. Clothing and footwear must be unworn and unwashed with the original labels attached, and footwear must be tried on indoors only. Homeware including bedlinen, mattresses, toppers and pillows must be unused and in their original unopened packaging. Furniture must be new, unused, unassembled and in its original packaging. If Boohoo suspects fraud — for example, items returned after use, or returns that do not match the order — it reserves the right to withhold the refund and block the account.
How Are Refunds Issued and How Long Do They Take?
If you chose a refund to your original payment method, the money goes back to the card or account you paid with. If you chose a gift card, you receive an email containing the gift card once the return is processed. Concession-brand returns are refunded by the concession brand to the original payment method.
| Return route | How the refund timing works |
|---|---|
| Standard return to original payment | Up to 14 days from the date the parcel was posted back, then up to 5 further days for the money to appear in your bank |
| Store-credit return | Quicker than a cash refund, plus 20% extra on the refund price |
| Concession-brand return | Processed by the concession brand; you get a confirmation email once it receives the parcel |
One practical note: because the refund clock runs from the posting date rather than the delivery date, a slow parcel can eat into your patience even when the policy is being followed. Keep your tracking number and proof of postage until the money lands.
What About Faulty Items?
Faulty goods follow a different route. Boohoo asks you to head to the Contact Us section rather than the standard returns portal, and to include your name, order number, product name and code, a picture of the fault and a description of the fault. The product name and code are on your order confirmation email. Faulty items are also the exception to the store-credit bonus: the credit option is not available for faulty goods, so faulty returns are handled as repairs, replacements or refunds through customer service.
Can You Return Boohoo Items In Store?
It depends on where you bought them. Items bought in a store can only be returned direct to that store. Items bought online — including beauty products — can only be returned online and will not be accepted in store. If you are unsure which channel your purchase belongs to, check your order confirmation: online orders go through the portal, store purchases go back to the shop.
Does Boohoo Extend Returns for the Holidays?
Yes, for the current season. Orders placed from 29 October 2026 can be returned until 5 January 2027, according to the banner on Boohoo’s US returns page. Outside that festive window, the standard 21 days from receipt applies. Because the extension dates are set each year, confirm the current banner before relying on it for a Christmas purchase.
Boohoo Contact Options
| Option | Details |
|---|---|
| Start a return | Log in to the Boohoo returns portal with your order number and email or postcode |
| Faulty goods | Use the Contact Us section, with your name, order number, product name and code, a photo of the fault and a description |
| In-store purchases | Return direct to the store where you bought the item |
| Return tracking | Track your parcel and watch for the email confirming Boohoo has received it |
Boohoo on Social Media
Follow Boohoo for new drops and style inspiration: Facebook: https://www.facebook.com/boohoo.com · Instagram: https://www.instagram.com/boohoo · YouTube: https://www.youtube.com/c/boohoo · Pinterest: https://uk.pinterest.com/boohooofficial/ · TikTok: https://www.tiktok.com/@boohoo?lang=en
Frequently Asked Questions
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Conclusion
Boohoo’s return policy is fast-moving and fee-heavy: 21 days, $14.99 a parcel, no exchanges. The two things that soften it are the festive extension — orders from 29 October 2026 run to 5 January 2027 — and the store-credit bonus, which turns a return into 20% extra spending power. Try items on the day they arrive, keep the labels on, and if you are returning something you simply did not love, the credit option usually beats cash.
Disclaimer: Policy Return is an independent guide and is not affiliated with Boohoo. Return policies can change at any time; always confirm the current policy on Boohoo’s official website before making a return.
Checked against Boohoo’s published US returns page on 3 November 2026. Policies change; the retailer’s official page is the final word.
