Farfetch Return Policy: 30 Days From Delivery, Free Collection and Refunds to Your Card

Farfetch gives you 30 days from the delivery date to return an item for a refund, as long as it is unworn, undamaged and unused, with all its tags attached. Returns are free — book a courier collection or drop the parcel at a partner boutique or courier point. There are no exchanges. Once your return is received, it takes up to 6 calendar days to process, and the refund can take up to 14 days to show in your account. This guide explains both return routes, the packaging rules, and what cannot be returned.

Return Windows at a Glance

Category	Return window	Good to know
Most items	30 days from the delivery date	Unworn, undamaged, unused, tags attached, designer boxes included
Crypto-paid orders	30 days from the date you placed the order	Refund in the original cryptocurrency via TripleA
Customised / made-to-order items	No return	Made to your specification, so not returnable
Faulty or damaged items	Contact Customer Service as soon as possible	Full refund to your original payment method or to your Farfetch account
Book your collection	Within 7 days of delivery is best	So the package arrives back within the 30 days

How to Return an Item to Farfetch

1. Start in Orders & Returns. Go to Orders & Returns in your Farfetch account. If you placed the order as a guest, enter your guest order details instead. Find the order and click Return Item(s).
2. Select each item and the reason. Choose every item you want to return and give the reason for each one. Returns to different brands or partner boutiques must be packaged separately, with the correct Return Label on each package.
3. Choose collection or drop-off. Book a free courier collection, or choose the drop-off option and take the return to your chosen Farfetch partner boutique or courier drop-off point. Depending on your location, one of these will always be available.
4. Prepare the package correctly. Place the item inside the reusable Farfetch packaging, with any brand boxes, dust bags or cases that came with it. Attach the Return Label and the Return Note to the outside of the Farfetch packaging — never attach labels to the designer box or cases themselves.
5. Get the label scanned. When your package is collected or dropped off, ask the courier to scan the label so you can track the return. Use the tracking number on your Return Label, or check the status in Orders & Returns.

How Long Do You Have to Return Items to Farfetch?

The standard window is 30 days from the delivery date. Your refund covers the items returned in that window, excluding any delivery costs. That start date is the delivery date, not the order date — except for cryptocurrency payments, where the window runs 30 days from the date you placed the order.

Book early. Farfetch says it is best to book your collection within 7 days of delivery, so the package arrives back within the required time frame. A collection booked late can still miss the 30 days in transit, and a late return may not be refunded. Start the return the day you decide, and book the collection at once.

The condition rule is strict, because Farfetch sells through partner boutiques. All returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Try items on carefully, keep every box, bag and case, and do not remove tags until you are sure.

Can You Exchange an Item on Farfetch?

No. Farfetch states it plainly: “We are unable to process exchanges.” If you want a different size, colour or style, return the item for a refund within the 30 days, then place a new order for the item you want. Do not send an item back expecting a swap — it will come back to you as a refund, if it is accepted at all.

How Do Free Collection and Drop-Off Work?

Farfetch offers two free ways to return, and at least one is always available depending on your location. Both are free — the collection service is called the Free Collection service, and drop-off at a partner boutique or courier point is also free.

For a courier collection, select courier collection in Orders & Returns, choose your collection address and the number of packages, schedule a date and time, and click Book Collection. Farfetch sends a confirmation email with the next steps. You can reschedule the collection in Orders & Returns if your plans change. If you are returning to multiple brands or partner boutiques, request a separate collection for each package.

For a drop-off, select the in-store or drop-off option in your account and take the return to your chosen Farfetch partner boutique or courier drop-off point, along with your return confirmation email. The courier may be able to collect multiple packages, but each package still needs its own Return Label and its own collection request where the brands differ.

How Should You Package a Farfetch Return?

Packaging is part of the policy, not just good practice. Follow these steps:

• Place the unwanted item, with any brand boxes or cases, inside the reusable Farfetch packaging it arrived in
• Attach the Return Label to the outside of the Farfetch packaging
• If you received a Return Note with your order, attach it to the outside of your package — and keep the invoice inside the order for customs clearance
• Do not attach any labels to the designer box or cases themselves
• If you are returning multiple beauty items that arrived in separate boxes, package them the same way they arrived, with new Return Labels
• Returns from different brands or partner boutiques, and beauty items received individually, must be packaged separately, with the correct Return Label on each package

Farfetch recommends returning the item in the reusable Farfetch package provided. If you cannot do that, find a suitable box so the item is returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

What Can’t Be Returned to Farfetch?

The published limits are:

• Customised items — Farfetch is unable to accept returns on customised items, because they are created to your specification; the same applies to made-to-order items
• Worn, damaged or used items — all returns must be unworn, undamaged and unused, with all tags attached
• Returns with missing boxes or cases — all designer boxes or cases that came with your order must be included; if anything is damaged or missing, you may not receive your refund
• Items outside the 30 days — refunds are offered only on items returned within 30 days of the delivery date

There is no published list of banned product types beyond customised items. The test is condition and timing: unworn, complete, tagged, boxed, and inside 30 days of delivery.

How Are Refunds Issued and How Long Do They Take?

Once your return has been received by the brand or partner boutique, it can take up to 6 calendar days to process. As soon as it is accepted, Farfetch sends you a confirmation email. Your refund is then processed to your original payment method, and it can take up to 14 days to show in your account, depending on your payment provider. Track the return with the tracking number on your Return Label, or in Orders & Returns.

Delivery costs are not refunded. The original delivery cost is not included in your refund, even though the return collection itself is free. Duties and taxes depend on how your order was shipped. If you placed an order to a Delivery At Place (DAP) destination, taxes and duties are non-refundable through Farfetch, though you may be able to recover them by contacting your local customs office directly. If you placed an order to a Delivery Duties Paid (DDP) destination, taxes and duties are refundable through Farfetch.

Can You Take a Refund as Farfetch Account Credit Instead?

Yes, in most places. When you request a return through your Farfetch account, you may have the option to receive the refund to your Farfetch account, for use on your next purchase on Farfetch. That credit is automatically applied to your next purchase, and it expires 5 years from the date your return is accepted. If you do not place an order before that expiry date, the amount is no longer available.

Account credit cannot be redeemed, converted to cash, withdrawn or transferred to anyone else, and the option is not available if you are located in Japan, South Korea, Taiwan, Hong Kong, Macau, Australia or India.

What If You Paid With Cryptocurrency?

Cryptocurrency orders follow a different refund route. If you paid with cryptocurrency and want a return, follow the return procedure within 30 days from the date you placed your order. Once your return has been accepted by the brand or partner boutique, your refund is processed by TripleA in the original cryptocurrency, at the current exchange rate.

To claim it, email TripleA with your full name, national ID, passport or business registration number, country of residence, and the crypto address to receive the refund. You must claim your refund from TripleA within 30 days of being emailed. Once claimed, the crypto should return to your wallet within the same business day, depending on how congested the blockchain is. TripleA’s customer service is at support@triple-a.io.

What If Your Item Arrives Faulty or Damaged?

Contact Farfetch’s global Customer Service team as soon as possible if you receive an item in a flawed or damaged condition, or if it does not match the description on the website. Farfetch will liaise with the partner boutique, and if applicable, arrange the return of the faulty product.

For a faulty item, you may have the option to select a full refund to your original method of payment, or a refund to your Farfetch account where that option is available. Do not return a faulty item through the normal return flow without contacting Customer Service first, so the partner is told and the return is set up as a fault, not a change of mind.

Does Farfetch Extend Returns for the Holidays?

No holiday extension was published on the Farfetch pages checked for this guide. The standard 30 days from the delivery date applies all year, with no separate January deadline for December purchases. A gift delivered in mid-December must be returned by mid-January, so start the return as soon as you know it is wrong — and book the collection within 7 days of delivery where you can.

Farfetch Contact Options

Option	Details
Email	customerservice@farfetch.com
Phone	+44 (0) 20 3510 0670, as published in Farfetch’s Terms & Conditions
Start a return online	Orders & Returns in your Farfetch account, or guest order details for guest orders
In store / drop-off	A Farfetch partner boutique or courier drop-off point, chosen in your account
Crypto refunds	TripleA Customer Service, support@triple-a.io

Frequently Asked Questions

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Conclusion

Farfetch’s return policy is clear and strict in equal measure: 30 days from delivery, free collection or drop-off, no exchanges, and every tag, box and case must come back with the item. Book the collection within 7 days of delivery, package each brand separately, and do not expect the delivery cost back. Do that, and a luxury return is straightforward.

Disclaimer: Policy Return is an independent guide and is not affiliated with Farfetch. Return policies can change at any time; always confirm the current policy on Farfetch’s official website before making a return.

Checked against Farfetch’s published policy on 5 November 2026. Policies change; the retailer’s official page is the final word.