FIGS Return Policy: 30 Days for a Refund, 60 Days for an Exchange
FIGS’ return policy gives you 30 days from the purchase date to return unworn, unwashed scrubs with their tags attached for a refund. That is the headline window, and it applies to all FIGS customers.
US customers get more time for two other options. You can request an exchange up to 60 days from the purchase date, and you can return items for store credit up to 60 days from the purchase date. Both of those longer windows come with limits, and both are US-only.
The hard line is embroidery. Embroidered items and items marked Final Sale cannot be returned or exchanged at all. Check for those labels before you order, because there is no way back once the item ships.
This guide explains the three windows, the Happy Returns and FedEx routes, and how long your refund takes to reach your bank.
Return Period
30 days (from the purchase date, for a refund)
Exchanges
60 days (US only — Classic Colors and Core Styles, equal value)
Store Credit
60 days (US only, instead of a refund)
No Receipt
Start a return with your order number and shipping zip code — no paper receipt is published as a requirement
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Refund (all customers) | 30 days from the purchase date | Unworn, unwashed, tags attached; shipping fees are not refunded |
| Exchange (US customers) | 60 days from the purchase date | Classic Colors and Core Styles of equal value only |
| Store credit (US customers) | 60 days from the purchase date | Choose store credit in the returns portal instead of a refund |
| International refunds | 30 days from the purchase date | Prepaid DHL label, except Germany, where a 5 euro fee is deducted from the refund |
| International exchanges and store credit | Not offered | International customers get refunds only |
| Embroidered items and Final Sale items | No return window | Cannot be returned, refunded or exchanged |
| FIGS TEAMS Group Orders | 60 days from the purchase date | Refund or exchange; same item in a different size or colour; no store credit |
| FIGS TEAMS Individual Orders | 30 days for a refund; 60 days for a US exchange or store credit | Same windows as standard US orders |
How to Return Items to FIGS
- Check the date and the condition. You have 30 days from the purchase date for a refund. The item must be unworn and unwashed, with its tags attached. Embroidered items and Final Sale items cannot go back at all.
- Go to the returns portal. Visit wearfigs.com/returns. You will need your order number and the shipping zip code to start. Your order number is on your order confirmation, shipping confirmation and delivery confirmation emails.
- Choose your return method. For US returns, FIGS offers two options before you submit: Happy Returns or Box and Ship via FedEx. Pick one and follow the steps in the portal.
- Use the label or QR code you are given. US customers get a prepaid FedEx label or a prepaid Happy Returns QR code. International customers get a prepaid DHL label, except in Germany, where a 5 euro return fee is deducted from the refund.
- Send each return separately. Do not ship two different returns in one box. Each label is uniquely encoded and tied to a particular order.
- Wait for the refund. From the time you send your return back, a refund takes 7 to 10 business days. Some banks take up to an additional 5 days to apply the refund to your account.
How Long Do You Have to Return Items to FIGS?
The refund window is 30 days from the purchase date. Note the start point: it is the purchase date, not the delivery date. If your order takes a week to arrive, that week is already inside your 30 days.
The condition test is short. Items must be unworn and unwashed, with tags attached. Shipping fees are not included in your refund amount, because that charge is what allowed FIGS to ship your order to you.
US customers have two longer options. You may request an exchange up to 60 days from the date of purchase, but only for Classic Colors and Core Styles of equal value. You may also select to return items for store credit up to 60 days from the purchase date.
International customers do not get those longer options. FIGS states that it does not offer exchanges or store credit for international customers at the moment, though it hopes to have more options available in the future. International returns are refunds only, inside the 30 days.
How Do US Exchanges Work?
US exchanges run through the same returns portal, and they are narrower than a normal return. The portal accommodates even exchanges for Core Colors and Core Styles of equal value. That means the same price, a core style, and a core colour.
The good news is that FIGS provides even exchanges for size, even for items that were bought at a discount. If you do not see the colour or style you want in the portal, the exchange may not be available for that combination. Limited-edition colours and styles sit outside the even-exchange system.
Exchanges are available only to US customers, and only up to 60 days from the purchase date. International customers cannot exchange. If you are outside the US and want a different size, FIGS recommends returning the item for a refund and placing a new order.
You can also exchange scrub pants for a different length through the portal, where the core-style rules allow it. Follow the steps in the portal for US orders, and choose the exchange option rather than the refund option.
How Do Happy Returns and FedEx Returns Work?
US customers get two return methods, and you choose between them before you submit your return.
Happy Returns is offered to US customers who are returning 8 items or less. Its advantage is simple: no shipping box or bag is required. You take your items and the QR code to a Happy Returns location, and they handle the packaging.
Box and Ship via FedEx is the other route. FIGS provides a prepaid FedEx label. Pack the items, attach the label, and drop the parcel at a FedEx location.
Both routes are free for US customers. FIGS describes US returns as easy, fast and free. International customers get a prepaid DHL label instead, with the single exception of Germany, where a 5 euro fee is deducted from the total refund amount.
One practical rule: each return has its own label. Do not combine two returns in one box, even if they are going to the same place. Each label is uniquely encoded for its order, and a combined box can delay or break the refund.
What Can’t Be Returned to FIGS?
FIGS publishes a short list, and it is strict:
- Embroidered items. Embroidered items are final sale and cannot be returned or exchanged. If an error was made on your embroidered order, contact FIGS with your order number, an image and a description of the error.
- Final Sale items. Final Sale means that once an item ships, it cannot be returned, refunded or exchanged. Final-sale items are noted in several places during ordering, so check the product page and your cart before you pay.
- Worn or damaged merchandise. FIGS reserves the right to refuse returns on worn or damaged merchandise. Items must be unworn and unwashed, with tags attached.
- Masks. On FIGS TEAMS orders, masks are final sale and cannot be returned or exchanged, alongside embroidered items.
If an item is marked Final Sale, it will not be eligible for a refund, an exchange or store credit. There is no exception in the published policy, and no manager override is described. The time to catch a Final Sale label is before checkout, not after delivery.
Can You Return a Gift You Received?
Yes, if you are in the US. FIGS states that a gift recipient in the US can return or exchange without notifying the purchaser. To set up the return or exchange, you need access to the order number and the shipping zip code.
That is all the portal asks for. You do not need the buyer’s account, and you do not need to tell the buyer you are returning the gift. Use the order number from the delivery paperwork or ask the buyer for it, then start the return at wearfigs.com/returns.
International gift returns follow the international rules. A refund is possible inside 30 days, but exchanges and store credit are not offered to international customers.
How Do FIGS TEAMS Returns Work?
FIGS TEAMS orders have their own return rules, and they depend on whether the order was a group order or an individual order.
TEAMS Group Orders can be returned for a refund or exchanged within 60 days of the purchase date. Exchanges are only available for the same item in a different size or colour. Store credit is not available for TEAMS Group Orders. If the group order includes 200 items or fewer, start the return through the Group Returns Portal. If it includes more than 200 items, a FIGS TEAMS Customer Experience Associate will help set it up. Contact them by email at teams@wearfigs.com or by phone at 424.500.8999.
TEAMS Individual Orders follow the standard windows. Eligible items can be returned within 30 days of purchase for a refund. US customers may request an exchange or return eligible items for store credit within 60 days of the purchase date. International TEAMS individual orders cannot be exchanged. FIGS recommends returning the item for a refund and placing a new order instead.
Masks and embroidered items are final sale on TEAMS orders and cannot be returned or exchanged.
How Are Refunds Issued and How Long Do They Take?
Refunds go back to the payment method you used, minus the shipping fees. FIGS states that shipping fees will not be included in your refund amount.
| Refund route | How the refund timing works |
|---|---|
| US refund (FedEx or Happy Returns) | 7 to 10 business days from the time you send your return back |
| Bank posting time | Some banks take up to an additional 5 days to apply the refund to your account |
| International refund (DHL label) | Same 7 to 10 business day window from the time you send the return back; Germany deducts a 5 euro return fee from the refund |
| Store credit (US, within 60 days) | Issued instead of a refund when you choose that option in the portal |
If your refund is not showing on your bank statement, FIGS points to a few common causes. If a gift card was used for the purchase, the refund follows the gift-card rules. And the bank’s own posting time comes on top of FIGS’ 7 to 10 business days. Wait for both windows before contacting support.
FIGS does not publish a restocking fee. The only deduction in the published policy is the shipping fee, which is not refunded, and the 5 euro return fee for customers in Germany.
Can You Return to FIGS Without a Receipt?
FIGS does not ask for a paper receipt. It asks for your order number and shipping zip code to start a return in the portal. Your order number is listed on your order confirmation, shipping confirmation and delivery confirmation emails.
That is a simpler test than most retailers use. Keep one of those emails, or keep the order number somewhere you can find it. Without the order number and the shipping zip code, the portal cannot start your return.
If you received FIGS as a gift, the same two details are what you need. The order number and the shipping zip code are enough to set up a US return or exchange without notifying the purchaser.
FIGS Contact Options
| Option | Details |
|---|---|
| Returns portal | wearfigs.com/returns — start a return or exchange with your order number and shipping zip code |
| Phone (call or text) | 424-500-8209 — Monday to Friday, 5am to 8pm PST |
| Toll-free phone | +1-888-462-1901 — Monday to Friday, 5am to 8pm PST |
| Chat | Chat with FIGS through the Help Center — Monday to Friday, 5am to 8pm PST |
| Email (general) | stat@wearfigs.com — listed in FIGS’ published terms for customer service contact |
| TEAMS orders | teams@wearfigs.com or 424.500.8999 |
| Help Center | help.wearfigs.com — Returns and Exchanges FAQ and policy pages |
Frequently Asked Questions
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Conclusion
FIGS’ return policy is straightforward once you know the three windows: 30 days from purchase for a refund, and 60 days for a US exchange or store credit. The refund takes 7 to 10 business days from when you send the return back, and US returns are free through Happy Returns or a prepaid FedEx label. The one rule to respect is the embroidery line — embroidered items and Final Sale items cannot be returned or exchanged, so check the product page before you order. Keep your order number and shipping zip code, start the return at wearfigs.com/returns, and do not combine two returns in one box.
Disclaimer: Policy Return is an independent guide and is not affiliated with FIGS. Return policies can change at any time; always confirm the current policy on FIGS’ official website before making a return.
Checked against FIGS’ published policy on 5 November 2026. Policies change; the retailer’s official page is the final word.
