Guess Return Policy: 30 Days, a $6.95 Mail Label and 5–8 Day Refunds
Guess’s return policy gives you 30 days after shipment or purchase to return or exchange unworn, unwashed or defective merchandise — whether it is Guess, Marciano, Guess Kids or Guess Factory. In-store returns are free, but a mail return is not: Guess deducts $6.95 for each prepaid return label you use from your refund, and shipping charges are never refundable. Refunds go back to your original form of payment and are processed within 5–8 business days of Guess receiving the item.
The limits are firm: final sale items, pierced jewelry, underwear, lingerie, swimwear, fragrances and lotions cannot be returned at all. This guide covers the windows, the mail process, the no-receipt rules and how fast each refund lands.
Return Period
30 days after shipment (online) or purchase (in store)
Mail returns
$6.95 deducted per prepaid label used
Refunds
Processed in 5–8 business days of receipt; credit appears in 3–5 business days
No Receipt
Guess’s policy pages do not spell out a no-receipt rule — the receipt, invoice or delivery slip is required
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items (online orders) | 30 days after shipment | Unworn, unwashed or defective; $6.95 per prepaid label deducted from the refund |
| Most items (store purchases) | 30 days after purchase | Must be returned to a store; original receipt required |
| Guess, Marciano, Guess Kids, Guess Factory | 30 days after shipment | All four lines share the same window and conditions |
| Sale merchandise (in store) | 30 days after purchase | Exchange only — sale items returned to a store cannot be refunded |
| Defective merchandise | 30 days after shipment or purchase | Accepted for return or exchange like any other eligible item |
| Final sale items | No returns | Items marked “final sale” on the website, tag or invoice cannot be returned |
How to Return an Item to Guess
- Check your window and gather your paperwork. You have 30 days from shipment for an online order, or 30 days from purchase for a store purchase. Keep the item unworn and unwashed, with its original internal packing materials, containers and boxes, labels attached and sanitary liners intact — plus the receipt, invoice or delivery slip.
- For an online order, start at the online return centre. Visit the GUESS.com or GUESSFactory.com returns page. If you have an account, log in and select the return option in your order history. If you are returning a gift or do not have an account, locate your order with your order number and follow the instructions.
- Choose how to send it back. You have three options: a QR code (show it at a UPS Store and the associate prints your label and provides a polybag if needed), our UPS label (attach the label outside the package and include your Return Authorization Form inside), or your own carrier (include the Return Authorization Form and ship to Guess Ecommerce Returns, 10610 Freeport Dr., Dock Door 8, Louisville, KY 40258). Guess suggests insuring the package if you use your own carrier, because it is not responsible for returns it does not receive.
- Consolidate into one label if you can. If your order arrived in multiple packages and you want to return more than one item, you may receive multiple shipping labels — and the $6.95 return shipping charge for each label used is deducted from your refund. Guess suggests consolidating your return using just one of the shipping labels and including any return authorisation forms printed in the package.
- For a store purchase, take it to a store. Items bought in a retail store must be returned to a store — they cannot be mailed back. Bring the item with its original receipt, a photo ID and the credit card you used, if applicable.
- Wait for processing. Your return and refund will be processed within 5–8 business days of receipt of the items by Guess. Allow a further 3–5 business days for the credit to appear on your statement.
How Long Do You Have to Return Items to Guess?
The standard window is 30 days — counted from shipment for online orders and from purchase for store purchases. Guess’s published policy states that it gladly accepts the return or exchange of unworn, unwashed or defective Guess, Marciano, Guess Kids and Guess Factory merchandise up to 30 days after shipment. The condition rules are the part shoppers most often miss: the item must be unworn and unwashed, and it must come back with its original internal packing materials, containers and boxes with attached labels, sanitary liners intact, plus the receipt, invoice or delivery slip. A dress tried on once is fine; a dress worn to an event, washed, or returned without its tags is not. Sale merchandise follows the same 30 days in store, but with a different outcome — it can only be returned to a store for an exchange, not for a refund. And if your order arrived in several packages, count from the shipment date of the item you are returning, not from the day the last box arrived.
Can You Return to Guess Without a Receipt?
Guess’s published policy pages do not spell out a no-receipt rule, and that silence matters. What the policy does say is that returned merchandise must be accompanied by the receipt, invoice or delivery slip, and the G by Guess disclaimer is explicit that an original receipt is required for all returns and exchanges. For an online order, you can locate your order with your order number through the returns centre even without an account, which gives you a practical route if you have lost the paper invoice — your order number and email should let Guess find the purchase. For a store purchase, there is no published fallback: bring the original receipt, a photo ID and the credit card you paid with. If you paid by card, the store may be able to look the transaction up, but Guess does not publish that as a promise, so do not count on it. Keep the receipt — it is the document the policy asks for, and without it a store return can be refused on the spot.
How Do Online Returns and Mail Returns Work?
Online and store returns run on separate tracks at Guess, and mixing them up is the most common mistake. The online return and exchange policy applies to returns made by courier, and only to items ordered from Guess Online. If your item came from a retail store, it must be returned to a store — it cannot be mailed to the Louisville returns centre under the online process. For an online order, you start at the GUESS.com or GUESSFactory.com return centre, choose a QR code, a UPS label or your own carrier, and ship to Guess Ecommerce Returns, 10610 Freeport Dr., Dock Door 8, Louisville, KY 40258. Guess does not accept returns by hand at the warehouse, does not accept C.O.D. deliveries, and is not responsible for items lost in the mail — so if you use your own carrier, insure the package. Puerto Rico residents cannot use the online return function at all: they must ship through the carrier of their choice and include a copy of the invoice in the package.
The cost of a mail return is fixed and visible: $6.95 per shipping label used, deducted from your refund, plus your original shipping charges, which are never refundable. Returns by mail are processed within 5–8 business days of receipt, and your bank then needs 3–5 business days for the credit to appear. An in-store return of an online order is not part of the published process — the online policy is courier-only — so if you want to avoid the $6.95, check with the store first, because the published rule sends online orders back by mail.
What Can’t Be Returned to Guess?
Guess publishes a short, firm list of items that cannot be returned at all:
- Final sale items — anything marked “final sale” on the website, tag or invoice
- Pierced jewelry
- Undergarments and underwear
- Lingerie
- Swimwear
- Fragrances
- Lotions
- Gift cards — final sale, and may not be returned or redeemed for cash, except where required by law
Sale merchandise is a partial exception rather than a full one: it can be returned to a store, but only for an exchange, never for a refund. And anything that has been worn, washed, altered or damaged is not eligible, even if it is not on the list above — the unworn and unwashed condition is a requirement for every return, not just a suggestion. If your item is marked final sale, check the tag or invoice before you buy: Guess puts the marking in all three places, and once it is there, the sale is final.
How Are Refunds Issued and How Long Do They Take?
Refunds are credited in the same form as the original payment method, with one exception: purchases made with a Guess gift card are credited to an electronic merchandise return card, not back to the gift card. Refunds cover the aggregate price of the item shown on the original packing slip or invoice, plus all applicable taxes — excluding shipping charges and additional discounts. Guess processes the return and refund within 5–8 business days of receipt of the items, and you should then allow 3–5 business days for the credit to appear on your statement. That means a mail return can take up to about two weeks from the day Guess receives it before the money shows on your card, plus the shipping time on top. PayPal and Bill Me Later purchases are refunded via a merchandise return card rather than to the original payment method, according to the G by Guess disclaimer. If you used a Guess gift card for part of the purchase, that portion comes back as an electronic merchandise return card.
| Return route | How the refund timing works |
|---|---|
| In store | Credited in the original form of payment at the store (except PayPal or Bill Me Later purchases, refunded via a merchandise return card) |
| By mail (UPS label or QR code) | Processed within 5–8 business days of receipt; $6.95 per label deducted; credit appears in 3–5 business days |
| By mail (own carrier) | Same 5–8 business day processing; you pay the shipping and Guess is not responsible for items lost in the mail |
| Gift card purchases | Credited to an electronic merchandise return card |
How Do Exchanges Work at Guess?
Guess offers a return-and-replacement option rather than a straight swap. The easiest way to exchange is to visit the nearest store: take the item in, and exchange it there. Note that in-store prices may differ from online prices. If you want to exchange by courier, the process is to go to your online account, create a return, print a label and send the item back — then place a replacement order yourself. You will be billed for the replacement merchandise and refunded for the returned merchandise once it is received and processed, so for a short time you have paid for both. If the price has changed since your original order and you are inside the price adjustment policy, call 1-877-44-GUESS or email customercare@guess.com and an agent will help you honour the same price for the replacement order. Guess cannot waive return shipping costs on an exchange, so the $6.95 label fee still applies to a mail exchange. For gift purchases, the same routes apply: return by mail through the Online Returns Center with your order number, or take the gift to a store.
Does Guess Extend Returns for the Holidays?
No. As of 8 November 2026, Guess has published no extended holiday return window on its returns page: no January deadline for December purchases, no seasonal extension of the 30 days. The standard window applies in December exactly as it does in June — 30 days after shipment for online orders, 30 days after purchase in store. If you are buying a Guess gift for Christmas, buy it late enough that the 30 days still covers the day it is opened, or be ready to exchange it in store rather than refund it. Sale merchandise bought as a gift is exchange-only in any case, so a December sale purchase is a gift that can only be swapped, never returned for money.
Guess Contact Options
| Option | Details |
|---|---|
| Customer Care (phone) | 1-877-44-GUESS (1-877-444-8377) |
| customercare@guess.com | |
| Start a return online | GUESS.com or GUESSFactory.com online return centres — log in, or locate your order with your order number |
| Mail returns address | Guess Ecommerce Returns, 10610 Freeport Dr., Dock Door 8, Louisville, KY 40258 |
| In store | Any Guess retail store — store purchases must be returned to a store |
Guess on Social Media
Guess’s official profiles include:
Guess does not handle returns through social media — for anything about an order, use the online return centre, the phone line or email above.
Frequently Asked Questions
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Conclusion
Guess’s return policy is straightforward once you know which channel you bought through: 30 days, unworn and unwashed, receipt in hand — free in store, $6.95 a label by mail, and a refund in 5–8 business days. The traps are the channel split, the final-sale list and the sale-merchandise exchange-only rule. Buy online and you mail it back; buy in store and you take it back; buy final sale and you keep it. Keep the tags on, keep the receipt, and consolidate your mail return into a single label.
Disclaimer: Policy Return is an independent guide and is not affiliated with Guess. Return policies can change at any time; always confirm the current policy on Guess’s official website before making a return.
Checked against Guess’s published policy on 8 November 2026. Policies change; the retailer’s official page is the final word.
