House of CB Return Policy: 28 Days From Delivery and the Security Ribbon You Must Not Cut
House of CB’s return policy gives you 28 days from the day you receive your order to send a garment back, and the whole policy turns on one thing: the security ribbon. Every dress arrives with a satin security ribbon attached. If you cut it, the item cannot be returned. Full-price items are refunded to your original payment method, sale items come back only as a gift card, and you pay the return postage yourself. This guide covers the ribbon rule, the sale-item split, and how fast each refund lands.
Return Period: 28 days from receipt
Security Ribbon: Must stay attached and uncut
Sale Items: Exchange or gift card only — never a card refund
Return Shipping: At your expense, tracked
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Full-price items | 28 days from receipt | Refund to your original payment method |
| Regular sale items | 28 days from receipt | Exchange or gift card refund only — no refund to your card |
| 3 for £190 or £45 sale items | Not returnable | Cannot be accepted back for a refund or an exchange |
| Items marked non-returnable (for example underwear) | Not returnable | Cannot be accepted back for a refund or an exchange |
| Damaged or defective items | Notify by email as soon as you notice it | Return within 7 working days of House of CB’s reply email |
| Late returns (after 28 days) | Not accepted | Anything sent after 28 days may be returned to you |
How to Return an Item to House of CB
- Check the ribbon first. Before anything else, look at the security ribbon on the garment. It must still be attached and uncut, along with all original tags. If the ribbon is cut, the return will be refused — so try the dress on with the ribbon in place.
- Check the 28-day clock. Count 28 days from the day you received the order, not from the day you ordered it. The parcel must be shipped back to House of CB within those 28 days. Anything sent after 28 days may be sent back to you.
- Find your return address. House of CB has return depots in the UK, USA, Australia, Canada and Spain, and the return address is included with your order. The return instructions are on the returns sheet enclosed with your delivery. If you have lost the sheet, email RETURNS@HOUSEOFCB.COM and House of CB will help.
- Post it tracked, at your expense. Return the item through your local postal service — Royal Mail, USPS or the equivalent — and pay the postage yourself. Use a tracked or signed-for service and keep the tracking number, because the goods are your responsibility until they reach House of CB. Do not use an untracked parcel.
- Wait for inspection and your refund. Every returned item is inspected on arrival. If you have met the conditions, the refund is processed within 5 days of House of CB receiving your return. Allow 7–10 days for the money to appear in your account.
How Long Do You Have to Return Items to House of CB?
The window is 28 days from receiving your order, and it applies to online orders and to purchases made in House of CB stores. That is shorter than the 30 days most US fashion retailers offer, and the clock starts on delivery day — so a parcel that spends a week in transit still gives you a full 28 days from the day it lands.
The deadline is a hard one. House of CB states that it is unable to accept returns beyond the 28 days, and anything sent after that point may be returned to you at your cost. There is no published late-return grace period and no published extension for slow deliveries, so post the parcel with enough time for it to arrive inside the window. A tracked service matters twice over here: it proves when you sent the parcel, and it proves the parcel arrived.
Can You Return to House of CB Without a Receipt?
House of CB’s returns run on the returns sheet enclosed with your delivery and your order details, not on a paper store receipt. If you have lost the returns sheet, email RETURNS@HOUSEOFCB.COM and the team will help you. Keep your order confirmation email, because it carries the order number the team needs to identify your purchase.
There is no published no-receipt merchandise-credit route at House of CB. The published rules are built around the order itself — the item, its tags, its security ribbon and the 28-day window. If you cannot identify the order, contact House of CB before posting anything, because an unidentifiable parcel risks being sent back to you.
How Do Online Returns and Exchanges Work?
House of CB is an online-first brand with a small store estate, and its returns work the same way for both. Online orders can be returned by post to your local depot, or dropped off at a House of CB store — the stores accept returns of online purchases. The one exception is concessions: in a concession, you can only return orders bought in that concession, so a website order cannot go back to a department-store concession counter.
Exchanges follow the same 28-day window and the same condition rules. Once House of CB receives your return, the exchange is processed in 2–3 days before the replacement is despatched. The first exchange delivery is free, but any further exchanges are subject to a delivery charge. If the replacement costs less than the original, the difference is refunded to your original payment method. If it costs more, you will be asked to buy a gift card for the amount of the difference.
One practical note: you pay the return postage on every return, including exchanges. House of CB says plainly that shipping costs are not covered when items are sent back, and suggests using your local post office for the best service and a tracking ID.
What Can’t Be Returned to House of CB?
House of CB publishes its own short list of items it cannot accept back, and the condition rules do the rest of the work. The main entries are:
- 3 for £190 or £45 sale items — non-returnable for a refund or an exchange
- Items marked as non-returnable — for example underwear, which cannot be accepted back for a refund or an exchange
- Any item with its security ribbon cut or removed — the ribbon must be attached and uncut
- Worn, used or marked items — returns must be unworn, unused and unmarked, with no makeup, fake tan or fragrance marks
- Items without their original tags — all original tags must still be attached
- Items sent after the 28-day window — late returns may be sent back to you
Beyond that list, the sale rule is the one that catches shoppers out. Regular sale items can only be returned for an exchange or a gift card refund. They are never refunded to your card. Check whether an item is on sale before you buy it, because that single fact decides whether your money comes back as cash or as store credit.
How Are Refunds Issued and How Long Do They Take?
Once your return arrives, House of CB inspects it and then processes the refund. How the money reaches you depends on what you bought:
| Return route | How the refund timing works |
|---|---|
| Full-price item | Refunded to your original payment method, processed within 5 days of House of CB receiving the return; allow 7–10 days for it to appear in your account |
| Regular sale item | Refunded only as a gift card to use on the House of CB website — never back to your card |
| Exchange, price difference in your favour | The difference is refunded to your original payment method |
| Exchange, price difference against you | You buy a gift card for the amount of the difference |
| Damaged or defective item | Refund, replacement or repair once House of CB is satisfied it is a manufacturing fault — and the reasonable cost of returning it is refunded too |
The original delivery charge is not refunded on a standard return. The only time House of CB pays return postage is for a damaged or defective item, and only once it is satisfied the fault is a manufacturing defect rather than misuse.
Does House of CB Extend Returns for the Holidays?
No. As of 9 November 2026, House of CB has published no extended holiday return window on its Terms page or its returns help pages: no January deadline for December purchases. The standard 28 days from receipt applies in December exactly as it does in June.
That still covers most gift-giving — a dress delivered on 15 December can go back until mid-January — but there is no extra extension beyond the 28 days. If you are buying a House of CB dress as a Christmas gift, keep the security ribbon attached and the tags on, and make sure the recipient knows the 28 days start on delivery day, not on Christmas Day.
House of CB Contact Options
| Option | Details |
|---|---|
| General email | hello@houseofcb.com |
| Returns email | RETURNS@HOUSEOFCB.COM — for a mislaid returns sheet or return questions |
| Live chat | On houseofcb.com — look for the chat option on the site |
| In store | House of CB stores accept returns of online purchases; concessions accept only orders bought in that concession |
| Return depots | UK, USA, Australia, Canada and Spain — your return address is included with your order |
House of CB on Social Media
These are House of CB’s verified brand profiles. No Facebook profile was verified in the site footer, so none is listed here. House of CB does not handle returns through social media — for anything about an order, use the emails above or the chat on its website.
Frequently Asked Questions
Related Guides
House of CB’s return policy is short, strict and entirely fair once you know its two rules: 28 days from delivery, and the security ribbon stays on. Full-price dresses come back to your card within days, sale dresses come back only as a gift card, and the return postage is always yours. Try everything on with the ribbon in place, post it tracked, and keep the returns sheet — do those three things and a House of CB return is straightforward.
Disclaimer: Policy Return is an independent guide and is not affiliated with House of CB. Return policies can change at any time; always confirm the current policy on House of CB’s official website before making a return.
Checked against House of CB’s published policy on 9 November 2026. Policies change; the retailer’s official page is the final word.
