Outdoor Voices Return Policy: 30 Days to Return, a $7 Fee on Refunds and Free Even Exchanges

Outdoor Voices’ return policy gives you 30 days from purchase to return items bought on outdoorvoices.com, as long as they are unworn, undamaged and unwashed with the original tags attached. A refund costs you a $7 return shipping fee, deducted from the money back — but even exchanges and returns for store credit are free. Only purchases made through outdoorvoices.com qualify, final sale items are excluded, and each item can be exchanged once, for the same item in a different size or colour. This guide covers the fee, the Canada rules, the holiday extension and how the returns portal works.

Return Windows at a Glance

Category	Return window	Good to know
Most items bought on outdoorvoices.com	30 days from purchase	Unworn, undamaged, unwashed, original tags attached, proof of purchase
Holiday purchases (1 Nov–1 Jan)	60 days from purchase	Applies to unworn, undamaged, unwashed items; final sale still excluded
Even exchange (same item, different size or colour)	Within 30 days	Free; one exchange per item — multiple exchanges are not allowed
Return for store credit	Within 30 days	Free — no $7 fee deducted
Orders shipped to Canada	30 days from purchase	$25 flat fee deducted; no exchanges permitted; duties and taxes not refunded
Final sale items	Not eligible	No return or exchange, in the standard window or the holiday window
Items bought anywhere else	Not accepted	Only purchases made through outdoorvoices.com qualify

How to Return an Item to Outdoor Voices

1. Check the item and the date. The item must be unworn, undamaged and unwashed, with its original tags attached, and you need proof of purchase. Count 30 days from the date of purchase — 60 days if you bought it between 1 November and 1 January.
2. Go to the returns portal. Open returns.outdoorvoices.com and enter your order number plus the shipping zip code or the email address you used at checkout.
3. Choose refund, exchange or store credit. A refund to your original payment method carries the $7 return shipping fee; an even exchange for the same item in a different size or colour is free, and so is a return for store credit.
4. Send the item back. Outdoor Voices is an online-only brand, so returns go by mail through the portal — there is no in-store return route. Pack the item with its tags on and use the return instructions the portal gives you.
5. Wait for the refund to land. Refunds go only to the original form of payment. Outdoor Voices asks you to allow 7–14 days from start to finish for the refund to come back to you — return travel can take up to 5 business days, plus 3–4 days for processing — so allow up to two weeks before chasing it.

How Long Do You Have to Return Items to Outdoor Voices?

The standard window is 30 days from the date of purchase, and the condition bar is set out word for word in the brand’s own Help Center: the product must be unworn, undamaged and unwashed, with the original tags attached, and you need proof of purchase. Each return is handled individually and at the discretion of Outdoor Voices’ team, including whether an item counts as unworn or unwashed — so try things on at home over clean clothes, keep the tags on, and do not wash an item you think you might send back.

The window is measured from purchase, not delivery, which matters for gifts and for orders that take a while to arrive. And the scope is narrow in one important way: Outdoor Voices only accepts returns and exchanges from purchases made through www.outdoorvoices.com. If you bought the item anywhere else — a third-party retailer, a resale site, a sample sale — Outdoor Voices will not take it back under this policy.

What Does a Return Cost — and When Is It Free?

This is the part of the policy that catches people out, because the fee depends on what you choose. If you return gear for a refund, Outdoor Voices charges a $7 return shipping fee per return request, deducted from your refund when it is processed. If you choose an even exchange — the same item in a different size or colour — there is no fee at all. And if you return for store credit instead of a refund, that is free too. The practical upshot: if you like the brand and just need a different size, the exchange route costs nothing; if you want your money back, budget for the $7.

Canada is a different price again. For orders shipped to Canada, Outdoor Voices charges a $25 flat fee, deducted from the return when processed, and any duties and taxes paid will not be refunded. Exchanges are not permitted at all for orders shipped to Canada — a Canadian return is a refund-only, $25-fee return.

Can You Exchange an Item at Outdoor Voices?

Yes — once, and only for the same thing in a different size or colour. Outdoor Voices allows even exchanges for the same item in a different colour or size, and each item in an order can be exchanged once; multiple exchanges are not allowed. That single-exchange rule is worth planning around: if you are between sizes, measure first, because a second swap of the same item is not available.

Exchanges are free, which makes them the cheapest way to fix a sizing mistake. Start the exchange through the same portal — returns.outdoorvoices.com — with your order number and shipping zip code or checkout email. One limitation to remember: exchanges are not permitted for orders shipped to Canada, so Canadian shoppers can only return for a refund (minus the $25 fee) and place a fresh order.

Can You Return to Outdoor Voices Without a Receipt?

Not under the published policy. Proof of purchase is listed as a condition of every return, alongside the unworn, unwashed, tags-on requirements — and because returns only run through the online portal, the order number is effectively the receipt. The portal asks for your order number plus the shipping zip code or the email used at checkout, so an order placed on your own account is easy to trace. A gift is the awkward case: without the order number or the buyer’s email, you cannot start a return, so ask the giver for the order details before you open the portal. Outdoor Voices publishes no receipt-lookup or ID-based alternative for returns without proof of purchase, so keep the order confirmation email until the 30 days are up.

How Do Online Returns Work?

Outdoor Voices sells online only — its shops have closed and the brand now trades exclusively through outdoorvoices.com — so every return runs through the mail. There is no in-store return route and no drop-off counter. The whole process lives at returns.outdoorvoices.com: enter the order number and the shipping zip code or checkout email, choose refund, exchange or store credit, and follow the portal’s instructions to send the item back.

Two things to keep in mind. First, the $7 fee (or $25 for Canada) is deducted from the refund when the return is processed, not charged up front — so the amount that lands back on your card is the item price minus the fee. Second, because each return is handled individually and at the team’s discretion, an item that arrives worn, washed, damaged or tag-less can be refused, and final sale items are never accepted at all.

What Can’t Be Returned to Outdoor Voices?

The published exclusions are short, and the first one does most of the work:

• Final sale items — not eligible for return or exchange, in the standard 30-day window or the 60-day holiday window
• Worn, washed or damaged items — the unworn, undamaged and unwashed condition is a requirement, not a preference, and each return is judged individually
• Items without their original tags — tags must be attached, along with proof of purchase
• Items bought anywhere other than outdoorvoices.com — only purchases made through the brand’s own website qualify
• Canadian exchanges — exchanges are not permitted for orders shipped to Canada; only a refund return (with the $25 fee) is available

If an item is faulty rather than simply unwanted, the warranty route is separate: Outdoor Voices’ warranty covers purchases made through outdoorvoices.com or at one of its previous shop locations, with proof of purchase — so a defect is handled as a warranty matter, not as a change-of-mind return.

How Are Refunds Issued and How Long Do They Take?

Refunds are applied only to the original form of payment — no cash, no refund to a different card, no payout to the gift recipient if the item was a gift. The $7 return shipping fee ($25 for Canada) is deducted from the refund before it is issued, and store-credit returns skip the fee entirely.

On timing, Outdoor Voices asks you to allow 7–14 days from start to finish for a refund to come back to you: return travel may take up to 5 business days, plus 3–4 days for processing once your items are checked in. If your refund has not appeared after that, contact the team at hello@outdoorvoices.com with your order number.

Return route	How the refund works
Return for a refund (US)	Refunded to the original payment method, minus the $7 return shipping fee; allow 7–14 days from start to finish (up to 5 business days for return travel + 3–4 days for processing)
Return for store credit	Free — no $7 fee deducted; credit issued instead of a card refund
Even exchange	Free; same item in a different size or colour, one exchange per item
Return from Canada	Refunded to the original payment method, minus the $25 flat fee; duties and taxes not refunded; no exchanges

Does Outdoor Voices Extend Returns for the Holidays?

Yes — and the extension is generous. For the holiday season, defined as 1 November to 1 January, returns are accepted on all unworn, undamaged and unwashed items within 60 days of purchase — double the standard window. Final sale items are still excluded, and the same condition rules apply: tags on, proof of purchase, bought through outdoorvoices.com. The $7 return shipping fee still applies to refunds in the holiday window, and exchanges and store-credit returns stay free. If you buy a gift in November or December, the 60 days give the recipient time to try it on after the holidays and still send it back.

Outdoor Voices Contact Options

Option	Details
Returns & exchanges portal	returns.outdoorvoices.com — order number plus shipping zip code or checkout email
Help Center	outdoorvoices.com/pages/questions — return policy, holiday policy and warranty FAQs
Email	hello@outdoorvoices.com
In store	No in-store returns — Outdoor Voices trades online only through outdoorvoices.com
Warranty claims	Purchases through outdoorvoices.com or a previous Outdoor Voices shop, with proof of purchase

Frequently Asked Questions

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Conclusion

Outdoor Voices’ return policy is simple and honest about its one catch: 30 days, unworn with tags, and a $7 fee that only bites when you want cash back. Take the free even exchange when the size is wrong, take store credit when you will shop again, and only pay the $7 when you genuinely want out. Canadians pay more — $25, no exchanges — and everyone should remember the 60-day holiday window, which turns a November gift into a returnable one well into January.

Policy Return is an independent guide and is not affiliated with Outdoor Voices. Return policies can change at any time; always confirm the current policy on Outdoor Voices’ official website before making a return.

Checked against Outdoor Voices’ published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.