Showpo Return Policy: 30 Days, 110% Store Credit & 7-Day Refunds
Showpo’s return policy gives you 30 days from delivery to send an item back, with the reward depending on how fast you act. Return within 7 days and you can choose a refund to your original payment method or 110% store credit on full-priced items. From day 8 to day 30 the choice narrows to an instant exchange or 110% store credit. Sale items come back as store credit only, and every return must be booked through Showpo’s Returns Portal. This guide explains the deadlines, the fees, what cannot be returned, and how fast each refund method pays out.
Return Period
30 days from delivery (refund only in the first 7 days)
Store Credit
110% on full-priced items, valid 12 months
Return Fee
$15.95 USD label fee for US & Canada returns
No Receipt
proof of purchase only if Showpo asks for it — returns run through the Returns Portal
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Full-priced items, refund | 7 days from delivery | Refund goes back to your original payment method |
| Full-priced items, store credit or exchange | 30 days from delivery | 110% store credit on full-priced items |
| Sale items | 30 days from delivery | Store credit only — no refund unless the item is faulty |
| Items marked ‘final sale’ | No return | Not returnable unless faulty |
| Faulty or wrongly described items | No change-of-mind deadline | Refund, replacement or store credit, with return shipping covered |
| Orders paid with store credit | 30 days from delivery | Refunded as store credit, not cash |
| International orders (outside US & Canada) | 30 days from delivery | 100% store credit; return shipping not covered |
How to Return an Item to Showpo
- Book the return through the Returns Portal. Every Showpo return starts in the Returns Portal, which you can reach from your Showpo account under My Account > My Returns, or through the guest portal if you checked out without an account. Your return request must be submitted within 30 days of delivery.
- Pick the items and say why. Choose the item or items you want to return and select a reason. For faulty items, select ‘Faulty’ and upload clear photos of the damage or defect so the team can assess it.
- Choose your refund option. Inside the first 7 days you can pick an instant exchange, an instant refund, a standard refund or 110% store credit. From day 8 to day 30 the options are an instant exchange or 110% store credit. Sale items are offered store credit only.
- Pay the return label fee in the portal. For US and Canadian returns the label costs $15.95 USD, deducted from your return. Australian returns carry an $11.35 AUD fee and New Zealand returns $13.15 NZD.
- Pack the item and stick on the label. The label arrives by email, usually within 30 minutes — check your spam folder if it has not shown up. Showpo’s bags are reusable, so you can send the item back in its original bag with the new label stuck over the old one, or use another secure parcel. Do not tape over the barcode.
- Drop it off and track it. Post the parcel, then track the return in My Account > Current Returns > Track Returns, or through the Order Tracking Portal if you checked out as a guest.
How Long Do You Have to Return Items to Showpo?
The headline window is 30 days from delivery — not from the day you ordered, and not from the day it shipped. That 30 days covers store credit and exchanges. If you want your money back on your original payment method, the window is much shorter: 7 days from delivery. After day 7, a change-of-mind return can only come back as store credit or an exchange.
One detail that catches people out is split deliveries. If your order arrives in more than one parcel, the return window starts from the delivery date of the final parcel, not the first.
The condition rules are strict and worth reading before you pack anything. Items must be in saleable condition: unworn, unused, in their original packaging, with tags attached and seals unbroken. Showpo adds that items must be unworn, unwashed and unstained, and footwear must go back in its original box. An item that has been worn, washed or had its tags removed will not be accepted.
What Do You Get Back — Refund or Store Credit?
What you get back depends on two things: when you book the return, and whether the item was full price.
| When you book the return | What you can choose |
|---|---|
| Days 1–7 after delivery | Instant Exchange, Instant Refund, Standard Refund, or 110% Store Credit |
| Days 8–30 after delivery | Instant Exchange or 110% Store Credit |
| Sale item, any time in the 30 days | Store credit only (no refund unless faulty) |
| Order paid with store credit | Store credit only |
The 110% store credit is Showpo’s headline incentive: return a full-priced item and you get back 10% more than you paid, as credit on your Showpo account. That credit is valid for 12 months, it can be used at checkout on future purchases, and once it is issued it is non-refundable — it cannot be turned back into cash.
Two warnings are worth knowing. First, Showpo’s own Black Friday help page describes the last stretch differently — days 22 to 30 as an instant exchange or 100% store credit, rather than the 110% the Returns Policy page lists for days 8 to 30. The policy page is the governing document and its figure is used in this guide, but check the figure the Returns Portal shows you when you book. Second, instant refunds and exchanges run through a third-party service called Refundid, and Showpo’s Australian help page says Refundid is for Australia-based customers only — so US shoppers should expect the standard refund route.
What Can’t Be Returned to Showpo?
Showpo publishes a list of Excluded Goods that cannot be returned or exchanged at all, even inside the 30 days:
- Cosmetics and beauty products
- Hair accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Swimwear without a hygiene seal
- Items marked as ‘final sale’
- Adult toys
The swimwear rule is the one most shoppers miss: swimwear can be returned, but only if the hygiene seal is still intact. Once the seal is removed, the item is excluded. The only exception for the whole list is a fault — if an excluded item arrives faulty or wrongly described, Showpo still has to make it right, as covered in the next section.
What Happens If Your Item Is Faulty?
Faulty items play by different rules, and they are the better deal. If an item is faulty, wrongly described, or does not meet your rights under consumer law, Showpo will offer a refund, replacement or store credit — and it will cover the return shipping costs. The change-of-mind deadlines and the excluded-goods list do not block a faulty return.
To process a faulty item, submit the return through the Returns Portal and select ‘Faulty’ as the reason, then upload clear images of the damage or defect. The return status changes to ‘return pending approval’ and Showpo emails you within 24 hours to work on a resolution. If the product is confirmed defective, you choose a replacement, refund or store credit, and Showpo will either provide a return label or tell you how to dispose of the item. One limit to know: replacements depend on stock, so a sold-out style may leave you choosing between a refund and store credit instead.
Does Showpo Charge a Return Fee?
Yes. A return is not free, and the fee depends on where you are. For shoppers in the US and Canada the label fee is $15.95 USD, deducted from your return. In Australia the fee is $11.35 AUD, and in New Zealand it is $13.15 NZD, deducted in the same way. If you already hold store credit, you can use it to pay the fee in the portal.
There are two cases where the fee does not apply. Faulty items are returned at Showpo’s cost, as above. What Showpo does not refund is duties or taxes: US and Canadian shoppers get no refund on duties or tariffs, and Canadian customers who want those back must apply through the CBSA themselves.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches Showpo’s warehouse, it is processed and the money or credit is issued. How fast it lands depends on the method you chose:
| Refund method | How and when it arrives |
|---|---|
| Standard store credit | Issued to your Showpo account within up to 7 days of Showpo receiving the returned items; valid 12 months; non-refundable once issued |
| Standard refund | Issued to your original payment method within up to 7 days of Showpo receiving the items; may take up to 5 business days to show in your account |
| Instant Refund (Refundid) | Refund sent almost immediately when you lodge the return — Australia-based customers only, per Showpo’s help page |
| Instant Exchange (Refundid) | Exchange processed at once; you only pay the return fee |
| Afterpay, refund option | Future instalments are cancelled and payments already made are refunded |
| Afterpay, store credit option | You get full store credit and keep paying off your Afterpay instalments. |
Showpo’s returns page says a return is processed within 7 days of reaching the warehouse, with store credit applied immediately once processed and refunds appearing in your bank within 2–5 business days after processing. Its US help pages give a longer outer figure — within 10 business days, allowing an extra 3 days during busy periods.
Can You Exchange Instead of Returning?
Not in the traditional sense. Showpo is clear about this on its returns page: “Sadly, we don’t do traditional exchanges.” The standard route is to return the item for a refund or store credit, then place a new order for the size or style you want, as long as it is still in stock.
There are two faster paths. The first is the Instant Exchange offered through the Returns Portal in the first 30 days — your replacement is arranged at once and you only pay the return fee. The second is to take store credit, which is applied as soon as the return is approved, so you can reorder straight away.
Is Returning Different for US, Australian and International Shoppers?
Yes — Showpo runs one policy with regional differences in fees, processing and options, so where you ordered from changes the details.
In Australia, the figures are the friendliest: 110% store credit within 30 days, a refund within 7 days, an $11.35 AUD return fee, and access to Refundid instant refunds, which pay out within seconds of lodging the return — though you must post the parcel within 7 days or the refund can be reversed. In New Zealand, change-of-mind refunds are not available at all: returns come back as store credit only, 110% within 7 days and 100% within 30 days, with a $13.15 NZD fee.
In the US and Canada, the label fee is $15.95 USD, refunds are available in the first 7 days, and store credit or an instant exchange covers days 8 to 30. International shoppers outside the US and Canada get a narrower deal: returns are accepted for 100% store credit within 30 days, return shipping is not covered, and the credit is applied to your Showpo account.
Showpo Contact Options
| Option | Details |
|---|---|
| Returns Portal | Book all returns at Showpo’s Returns Portal — via My Account > My Returns, or the guest portal if you checked out without an account |
| info@showpo.com — the contact address published on Showpo’s Returns Policy page | |
| Live chat | Offered on Showpo’s help pages for return questions — reach out via live chat or email |
| Track a return | My Account > Current Returns > Track Returns, or the Order Tracking Portal with your order ID for guest checkouts |
| Faulty items | Book through the Returns Portal with reason ‘Faulty’ and upload photos — Showpo replies by email within 24 hours |
Showpo publishes no phone number for returns on its policy or help pages, so email and live chat are the contact routes it offers.
Showpo on Social Media
Showpo is a social-first brand, and its official profiles are Instagram: https://www.instagram.com/showpo · TikTok: https://www.tiktok.com/@showpo · Facebook: https://www.facebook.com/iloveshowpo · YouTube: https://www.youtube.com/c/ShowpoChannel. Showpo does not handle returns through social media — for anything about an order, use the Returns Portal or the email address in the contact table above.
Frequently Asked Questions
Related Guides
- ASOS Return Policy
- Boohoo Return Policy
- Fashion Nova Return Policy
- Princess Polly Return Policy
- Peppermayo Return Policy
- Meshki Return Policy
- Oh Polly Return Policy
- Petal and Pup Return Policy
- Hello Molly Return Policy
Conclusion
Showpo’s return policy rewards speed: act within 7 days and you can have your money back or 110% store credit; wait until day 30 and store credit or an exchange is all that is left. The 30-day window is generous for online fashion, but the sale-item rule is the trap — discounted pieces never come back as cash, only credit. Book everything through the Returns Portal, keep tags attached and the hygiene seal on swimwear, and remember the $15.95 US label fee comes out of your return.
Disclaimer: Policy Return is an independent guide and is not affiliated with Showpo. Return policies can change at any time; always confirm the current policy on Showpo’s official website before making a return.
Checked against Showpo’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
