Princess Polly Return Policy: 30 Days From Delivery, Free Exchanges and a $6.95 Refund Fee
Princess Polly’s return policy gives you 30 days from the day your order is delivered to return it for an exchange, a gift card or a refund — and the choice you make changes what it costs. Exchanges are free through the returns portal, but choosing a refund costs $6.95, deducted from the money you get back. Returns go by USPS with a printerless QR code or a printable label, and selected orders can also be returned in a Princess Polly store. This guide covers the window, the fee, the condition rules that decide most returns, and how fast each refund lands.
Return Period
30 days from delivery (domestic orders)
Exchanges
Free via the returns portal
Refunds
$6.95 deducted for return processing fees
In-Store Returns
Available for select orders via a printerless QR code
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items (domestic) | 30 days from delivery | Exchange, gift card or refund; returns postmarked after 30 days are not accepted |
| Exchanges | 30 days from delivery | Free — select an exchange in the returns portal to avoid the return shipping cost |
| Refunds | 30 days from delivery | $6.95 deducted from your refund for return processing fees |
| Instant Returns | Processed instantly on submission | Requires credit card capture; items must be sent back within 7 days or you are charged |
| International orders | 30 days from delivery | Refund only — no exchanges; the customer covers return shipping; duties, taxes and VAT are not refunded |
| Final sale items | Not returnable | No window applies — final sale cannot be returned or exchanged |
| Cosmetics, earrings, undergarments, beauty tools | Not returnable | Hygiene exclusions (see below) |
How to Return an Item to Princess Polly
- Start the return in the returns portal. Have your order number and shipping postcode ready — the order number is in your confirmation email or your Princess Polly account. Choose exchange, gift card or refund before you send anything back.
- Pick exchange if you want it free. Selecting an item for exchange through the portal avoids the return shipping cost; selecting a refund means $6.95 is deducted from your refund for processing fees.
- Choose your return method. Use a printerless USPS QR code — show it at the post office and they print the label — or print the label yourself and ship the parcel. Selected orders can also be returned in a Princess Polly store with a QR code, but if you have booked an exchange, the in-store route is not available.
- Pack it exactly as it arrived. Items must be unworn, unwashed, with the hygienic liner if there was one, and all vendor tags attached. Swimwear needs its hygiene seal intact.
- Send it within the window. The return must be postmarked within 30 days of delivery — a parcel postmarked on day 31 is not eligible and will not be accepted. For Instant Returns, the item must be sent back within 7 days of submission.
How Long Do You Have to Return Items to Princess Polly?
The window is 30 days from the date of delivery, and it is the postmark that counts — not the day you start the return in the portal. That distinction matters: starting a return on day 29 and posting it on day 32 is too late, because Princess Polly states plainly that returns postmarked after the timeframe are not eligible to be returned and will not be accepted. The window covers the whole order, but it runs per delivery, so a split shipment has a different deadline for each parcel. One more clock to know about: if you choose an Instant Return, the refund or exchange is processed instantly when you submit it, but the item must be sent back within 7 days of submission — miss that and you will be charged for the items that never arrive. Standard returns carry no such charge, but they are slower, which is the trade-off.
Are Exchanges Really Free?
Yes — and that is the most useful fact in the whole policy. Princess Polly states it on every product page: select an item for exchange via the returns portal to avoid paying the return shipping cost. The wrong size or colour costs you nothing to swap, as long as you use the portal and choose an exchange rather than a refund. The refund route is where the money comes out: $6.95 is deducted from your refund for return processing fees. There is no way around that fee on a refund, and the original postage you paid to receive the order is non-refundable as well — so a refunded order costs you the delivery charge plus $6.95. If you are between sizes, the cheapest path is almost always the free exchange, and if you want your money back rather than a swap, the $6.95 is simply the price of the refund. Gift cards sit in the middle: a return for a gift card avoids the refund fee, and a gift card itself can never be returned or refunded.
Can You Return to Princess Polly In Store?
Yes, for selected orders. Princess Polly offers in-store returns at its retail locations using a printerless QR code — start the return online, take the QR code to the store, and the return is submitted there. Two limits apply. First, it is only available for select orders, so the portal will tell you whether your order qualifies; not every order can go back in store. Second, if you have booked an exchange, the in-store return is not available — an exchange has to go through the mail route instead. You can also simply bring any eligible online return to your local Princess Polly store for a refund, which is the fastest way to get the item out of your house. For everything else, the USPS route applies: a QR code you show at the post office, or a label you print yourself, sent to Princess Polly Returns, 9224 Intermodal Court, Suite 100, Columbus, OH 43217.
What Can’t Be Returned to Princess Polly?
Princess Polly publishes its own list of items that are not eligible for return or exchange:
- Final sale items — marked as final sale on the product page
- Cosmetics — for hygienic reasons
- Earrings
- Undergarments
- Beauty tools, including hair tools
- Gift cards — these cannot be returned or refunded
- Swimwear with a broken hygiene seal — all swimwear returns must have the seal intact
Beyond the list, there is a condition standard that decides most refused returns. Items must arrive back in original condition — unworn, unwashed, with the hygienic liner if applicable, and all vendor tags attached. Princess Polly inspects every return, and it lists the signs that will get one rejected: visible makeup, hair, fibres, dander, dust, dirt, deodorant or perfume; shoes showing any signs of wear, scuffs or markings; beauty and wellness products with broken seals or signs of use; handbags and purses showing signs of wear and tear; and items sold as sets returned with incorrect sizes. If a return is refused for condition, Princess Polly may send the items back to you at your expense — so try things on as you would in a store, without wearing them out, and keep every tag attached until you are sure. Princess Polly also enforces the policy against abuse: patterns such as wardrobing, purchasing and returning excessive quantities, or returning missing or non-Princess Polly items can lead to an account being deactivated.
How Are Refunds Issued and How Long Do They Take?
How fast you are paid depends on which return type you chose. Instant Returns are processed instantly when you submit them, because they require a credit card capture up front — the money moves immediately and the 7-day send-back clock starts. Standard Returns are slower: Princess Polly aims to process refunds, gift cards and exchanges shipped back to its warehouse within 14 days of receiving them, and the refund time after that depends on your bank’s processing times. The refund itself goes back to your original payment method, minus the $6.95 processing fee, and gift card returns are issued as a gift card rather than cash. If your return is delayed in transit, the 14 days runs from when the warehouse actually receives it, not from when you posted it — carrier delays are outside Princess Polly’s control, so keep your tracking receipt until the refund lands.
| Return route | How the refund works |
|---|---|
| Instant Return | Processed instantly on submission; credit card capture required; item must be sent back within 7 days |
| Standard Return (refund) | Processed within 14 days of the warehouse receiving the item; $6.95 deducted; original postage non-refundable |
| Standard Return (exchange) | Free via the portal; the exchange ships once the warehouse receives your return |
| Standard Return (gift card) | Processed within 14 days of receipt; issued as a Princess Polly gift card |
| In-store return | Submitted at a Princess Polly store with a QR code; not available if you booked an exchange |
Does Princess Polly Extend Returns for the Holidays?
No — Princess Polly has published no extended holiday return window on its Returns & Exchanges page as of 12 November 2026, so the standard 30 days from delivery applies in December exactly as it does in June. That makes the delivery date the thing to watch: an order delivered in early December and opened on Christmas Day is already most of the way through its window, and a return postmarked after day 30 is refused outright. If you are buying a Princess Polly gift, order as late as you safely can, choose the free exchange if the size is wrong rather than a refund, and keep the tags on until the recipient has tried it on.
Princess Polly Contact Options
| Option | Details |
|---|---|
| Start a return online | us.princesspolly.com/apps/returns — order number and shipping postcode needed |
| hi@princesspolly.com | |
| Live chat | 24/7 live chat on the Princess Polly website and help centre (support.princesspolly.com) |
| US returns address | Princess Polly Returns, 9224 Intermodal Court, Suite 100, Columbus, OH 43217 |
| In store | Selected orders can be returned at Princess Polly retail locations with a printerless QR code |
Princess Polly on Social Media
These are Princess Polly’s official profiles — @princesspolly on Instagram and TikTok, confirmed in Princess Polly’s own blog on us.princesspolly.com. Princess Polly does not handle returns through social media — for anything about an order, the returns portal, the email above or the 24/7 live chat are the routes that will actually resolve it.
Frequently Asked Questions
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Conclusion
Princess Polly’s return policy rewards the exchange and charges for the refund: 30 days from delivery, free swaps through the portal, a $6.95 fee when you want the money back, and instant processing if you let them hold your card. The condition rules are the strict part — unworn, unwashed, tags on, hygiene seal intact, and no sign of wear — and the postmark is the deadline, not the day you click submit. Choose the exchange when you can, post inside the 30 days, and keep every tag attached until the outfit has been tried on at home.
Disclaimer: Policy Return is an independent guide and is not affiliated with Princess Polly. Return policies can change at any time; always confirm the current policy on Princess Polly’s official website before making a return.
Checked against Princess Polly’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.
