Peppermayo Return Policy: 21 Days for Exchanges and Store Credit, 14 Days for Refunds
Peppermayo’s return policy gives US shoppers 21 days from delivery for an exchange or store credit, but only 14 days if you want your money back. The fees are fixed and published: US$5.00 for an exchange or a store credit return, and US$18.00 deducted from your refund for a money-back return. The brand is exclusively online — there is no store to walk into — and only full-priced items can go back at all: sale items, cosmetics, underwear and earrings are final. This guide covers the three different windows, the portal-only process, and how fast each outcome pays out.
EXCHANGE – 21 days from delivery, US$5.00 fee
STORE CREDIT – 21 days, US$5.00 fee, valid 1 year
REFUND – 14 days, US$18.00 deducted
FAULTY ITEMS – Full refund, free return, report within 7 days
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Exchange (instant exchange) | 21 days from delivery | US$5.00 return shipping fee; your new order ships as soon as the return is lodged; up to 2 exchanges per order |
| Store credit | 21 days from delivery | US$5.00 return shipping fee; credit valid for one year from the date it is issued |
| Refund to the original payment method | 14 days from delivery | US$18.00 return shipping fee deducted from your refund; original shipping fees are not refunded |
| Faulty or incorrect items | Report within 7 days of receiving the order | Full refund and free return delivery; start a live chat with your order number and photos |
| Sale items (red label or Sale category) | Not eligible | No return or exchange, even unworn |
| Swimwear | Conditional | Hygiene seal must be intact |
| Shoes | Conditional | Return in the original shoebox, and do not stick the postage label on the box |
| Gift cards | Final sale | All gift card sales are final |
How to Return an Item to Peppermayo
- Choose your outcome first — it sets your deadline. An exchange or store credit gives you 21 days from delivery; a refund gives you only 14. Decide before you start, because the portal asks which outcome you want.
- Start the return in the returns portal. Peppermayo accepts only returns booked through its returns portal — log in, choose your items and how you would like to be refunded. For US customers, a pre-paid return label is emailed to you once your request is submitted.
- Pack the items to Peppermayo’s condition list. Items must be unworn, unwashed, with original tags and packaging, with no perfume, body odour, deodorant, washing powder, makeup or fake tan marks. You can reuse Peppermayo’s compostable mailers — attach the return label on top of the existing label, making sure no part of the original shipping label is visible.
- Post the parcel. Drop it off at your nearest post office. Keep your tracking details: items that do not meet the returns conditions will be sent back to you at your cost.
- Wait for validation. Store credit arrives up to 5 business days after your return reaches Peppermayo’s US warehouse and your items are validated. Refunds take up to 10 business days after validation, then 1–5 business days to reach your original payment method.
How Long Do You Have to Return Items to Peppermayo?
It depends on what you want back. For an exchange, you have 21 days from delivery; the same 21 days applies to store credit. For a refund, the window is shorter — 14 days from delivery — and the fee is higher. The instant exchange is the fastest outcome of the three: as soon as your return is lodged, your new order is sent out with free standard shipping, with a $1 hold during the exchange, and your original items still need to come back or the full exchange amount is charged. Two limits apply to exchanges: you can make up to 2 exchanges per order, and exchanged items cannot be refunded afterwards — nor can discount codes be applied to exchanges, so if you want to use a code, take store credit and place a new order instead. If the item you asked for is out of stock when your return is processed, Peppermayo issues store credit instead.
How Do Online Returns Work?
Peppermayo is an exclusively online retailer — it has no physical store, so every return goes through the same online flow. Returns are lodged through the returns portal: complete the online form, print and attach your label, and post the parcel. The label is pre-paid for US customers and its cost is covered by the return fee for your chosen outcome — US$5.00 for an exchange or store credit, US$18.00 for a refund. Peppermayo is strict about the channel: only returns booked through the returns portal are accepted, and anything that arrives without a portal booking, or that fails the condition checks, is sent back to you at your cost. The fees table Peppermayo publishes for the United States is fixed — there is no free return option for a change of mind.
What Can’t Be Returned to Peppermayo?
Peppermayo publishes a clear eligibility table, and the split is between full-priced and everything else:
- Sale items — anything with a red product label and red “was” price, or listed under the Sale category, is not eligible for return or exchange
- Cosmetics, hair products, masks, underwear and earrings — cannot be returned for hygiene reasons
- Gift cards — all gift card sales are final
- Swimwear — returnable only with the hygiene seal intact
- Shoes — returnable only in the original shoebox, and you must not stick the postage label on the box itself
- Items that fail the condition checks — worn, washed, missing tags, out of original packaging, or carrying perfume, body odour, deodorant, washing powder, makeup or fake tan marks
- Replacement orders for lost-in-transit parcels — if your original order was confirmed lost and Peppermayo sent a replacement free of charge, the replacement cannot be returned or exchanged for change of mind, including for a different size or colour; faulty, damaged or incorrect replacements are still covered
One more condition worth knowing: faulty or incorrect items are the exception to every fee and window — a manufacturing fault or a wrong item earns a full refund with free return delivery, provided you report it within 7 days. Loose threads, mismatched prints and general wear and tear are not counted as manufacturing faults.
Can You Return to Peppermayo Without a Receipt?
Your order is the receipt. Returns are lodged by logging in to the returns portal, where your orders, store credit and loyalty points are visible — so the return is tied to your account and order number rather than to a paper receipt. If your order confirmation or order history cannot be located, Peppermayo’s help centre directs you to contact the team, and for faulty items you need your order number and photos to start a live chat. There is no published route for returning an item with no order record at all, so keep the order confirmation email and the account you ordered with.
How Are Refunds Issued and How Long Do They Take?
Refunds go back to your original payment method, less the return shipping fee for your location — US$18.00 for a US refund. Original shipping fees are not refunded, and any rewards earned on the order are forfeited. Store credit is the quicker and cheaper outcome: a US$5.00 fee, issued up to 5 business days after your return reaches the US warehouse and your items are validated, and valid for one year from the date it is issued. If you choose an exchange, the US$5.00 fee applies and your replacement ships as soon as the return is lodged. Loyalty points are also affected: points earned on a returned purchase are deducted, and points you redeemed are credited back — in full for a full refund, proportionally for a partial return.
| Return route | How the refund timing works |
|---|---|
| Store credit | Up to 5 business days after your return reaches the US warehouse and your items are validated; US$5.00 fee; credit valid 1 year |
| Refund | Up to 10 business days after validation at the US warehouse, then 1–5 business days to reach your original payment method; US$18.00 deducted |
| Instant exchange | Replacement ships as soon as your return is lodged, with free standard shipping; US$5.00 fee; $1 hold until the originals come back |
| Faulty or incorrect item | Full refund and free return delivery; report by live chat within 7 days with your order number and photos |
Does Peppermayo Extend Returns for the Holidays?
No. Peppermayo publishes no holiday return extension — the 21-day exchange and store credit windows and the 14-day refund window apply in December exactly as they do in June. That makes the refund deadline the one to watch at Christmas: an order delivered on 10 December has to be back in the portal by 24 December for a refund, while an exchange or store credit would still be available until 31 December. If a gift might not fit, the exchange route buys you the extra week.
Peppermayo Contact Options
| Option | Details |
|---|---|
| Live chat | Via the chat icon on peppermayo.com — the “Pippa” assistant is available 24/7, with the customer service team available Monday to Friday, 9:00am–5:00pm AEST, excluding New South Wales public holidays |
| hello@peppermayo.com.au — as published in Peppermayo’s privacy policy | |
| Returns portal | portal.refundid.com — the only route for submitting a return; US customers receive a pre-paid return label |
| Faulty or incorrect items | Start a live chat within 7 days of receiving your order, with your order number and photos |
| Phone | No shopper phone line is published — Peppermayo’s help centre directs customers to live chat |
| In store | None — Peppermayo is exclusively online |
Peppermayo on Social Media
Instagram · X (Twitter) · TikTok
These are Peppermayo’s official profiles. Confirm any policy detail through live chat rather than by social message.
Frequently Asked Questions
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Peppermayo’s return policy rewards the shopper who decides quickly and takes credit instead of cash: 21 days and US$5 for an exchange or store credit, against 14 days and US$18 for a refund. The hard edges are the sale ban and the portal-only rule — buy a red-label item and it is yours, and post a return without booking it and it comes straight back. Check the label colour before you buy, book the return in the portal, and choose store credit if you can.
Disclaimer: Policy Return is an independent guide and is not affiliated with Peppermayo. Return policies can change at any time; always confirm the current policy on Peppermayo’s official website before making a return.
Checked against Peppermayo’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.
