Petal and Pup Return Policy: 30 Days From Delivery, a $9.95 Refund Fee and Free Exchanges
Petal and Pup’s return policy gives you 30 days from your delivery date to return eligible items that are unworn, unwashed and still have their tags attached. Every return runs through the brand’s online Returns Portal, where a prepaid label is created automatically — but the route you choose changes what it costs. A return for a refund carries a $9.95 shipping deduction, a return for store credit ships free, and an exchange for another size or colour of the same item is free both ways. This guide covers the windows, the portal steps, the faulty-item rules and what can never go back.
Return Period: 30 days from the delivery date
Refund returns: $9.95 return shipping deducted from your refund
Store credit & exchanges: Free return shipping
Faulty items: Report within 14 days of delivery to contactus@petalandpup.com
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most eligible items | 30 days from the delivery date | Unworn, unwashed, original condition, all tags attached; return through the Returns Portal |
| Return for a refund | 30 days from delivery | $9.95 return shipping deducted from the refund; allow up to 6 business days for processing once the return arrives |
| Return for store credit | 30 days from delivery | Return shipping is free; promo codes from the original order do not carry over to the credit |
| Exchange (same product, different size or colour) | 30 days from delivery | Free shipping both ways; if your size is out of stock when the return is processed, you get a refund instead |
| Shop Now (swap for a different item) | 30 days from delivery | Free shipping both ways; you pay or are refunded any price difference |
| Faulty, damaged or defective items | Report within 14 days of delivery | Email contactus@petalandpup.com with your order number and a photo and description of the fault |
| Items bought from a third-party retailer | That retailer’s policy | Nordstrom, Amazon, TJ Maxx and similar purchases cannot use Petal & Pup’s portal |
How to Return an Item to Petal and Pup
- Check the 30-day window and the condition of the item. Count from the date your order was delivered, not the date you ordered it. The item must be unworn, unwashed and free of stains, damage, deodorant or scent, with every tag still attached. If it fails any of those tests, it is not eligible.
- Open the Returns Portal on petalandpup.com. You will need your order number and the postcode used when you placed the order. Petal & Pup only accepts returned items that have been booked through the portal, so do not post anything back without registering it first.
- Choose your return option: refund, store credit, exchange or Shop Now. A refund costs $9.95 in return shipping, deducted from what you get back. Store credit, an exchange for another size or colour of the same product, and Shop Now — swapping for a completely different item — all ship free in both directions.
- Print the prepaid label and post the parcel. The portal creates a prepaid return label automatically for shipments from the USA, Australia or New Zealand. If you are returning from any other region, you must ship the item back with a carrier of your choice to the address the portal gives you, and Petal & Pup recommends a tracked service, because it cannot accept responsibility for items lost or damaged in return transit.
- Wait for processing. Refunds take up to 6 business days to process once your return arrives at the warehouse. Exchanges and store credit are handled as the return is processed — and if the size you asked for in an exchange is out of stock by then, Petal & Pup issues a refund instead.
How Long Do You Have to Return Items to Petal and Pup?
The standard window is 30 days from the date of delivery, and the clock runs from delivery to the date the item is postmarked for return — transit delays after you post it do not eat into the window. The rule covers the everyday run of the store: dresses, tops, sets, skirts, knitwear and denim, as long as each piece comes back unworn, unwashed and in its original condition with all tags attached. Petal & Pup is explicit that items must also be free of markings, make-up, self-tanner, odours, pet hair, perfume, deodorant and detergent, so try things on carefully over clean skin and keep the tags on until you are sure.
One timing trap is worth knowing about. Even when a return is approved, Petal & Pup warns that refunds must be processed within the time limits its payment processor and banks allow. If the original transaction is more than 60 days old from the purchase date, the brand may be unable to send the money back to your original payment method at all — in that case it reserves the right to issue store credit for the approved refund amount instead. In practice, that means returning promptly matters twice over: first for the 30-day eligibility window, and second for getting cash back rather than credit.
What Does a Petal and Pup Return Cost?
It depends entirely on which option you pick in the portal, and the difference is the single most useful thing to know before you start a return.
A return for a refund is the only option that costs you money: $9.95 is deducted from your refund to cover the prepaid return label, and it applies per return shipment. Original shipping costs are also non-refundable, so a refund return always comes back a little lighter than the order total.
A return for store credit is free. Petal & Pup charges nothing for the return label when you take credit instead of cash, and the credit can be used on a later purchase. The trade-off is that any promotion code used on the original purchase does not carry over to the credit, and expired or previously used codes cannot be applied to it.
An exchange — the same product in a different size or colour — is free in both directions. Petal & Pup covers the cost of shipping the exchanged product to you and the cost of shipping the returned item back. The same free-shipping promise applies to Shop Now, the option that lets you order a different item altogether instead of swapping sizes: you only pay or receive the difference if the new item costs more or less than the original. Two cautions apply to both. First, exchanges are not guaranteed: if your requested size is out of stock when your return is processed, you automatically receive a refund instead. Second, the option to repurchase the same item in another size at the original sale price — including any discounted price — is available through the exchange route only, subject to availability.
Can You Return to Petal and Pup Without a Receipt?
Petal & Pup is an online-only retailer, so there is no till receipt to lose — but you still need proof of the order. The Returns Portal asks for your order number and the postcode used at checkout, and only items booked through the portal are accepted. If you cannot find your order number, check the order confirmation email Petal & Pup sent when you bought the item; without it, the portal cannot start the return.
There is one hard boundary. The portal works only for Petal & Pup products bought through the brand’s own website. If you bought a Petal & Pup piece from a third-party retailer — the brand names Nordstrom, Amazon and TJ Maxx as examples — that purchase follows that retailer’s return policy, and Petal & Pup will not accept it through its portal. The brand also says it is not responsible for non-Petal & Pup items, or Petal & Pup items bought elsewhere, that are mistakenly returned to it, and it cannot locate or ship back items once they have been received.
What Can’t Be Returned to Petal and Pup?
Petal & Pup publishes its own list of items that are not eligible for return or exchange, and it is longer than most fashion retailers because of the hygiene rules around close-fitting clothing:
- Final sale items — anything marked “Final Sale” or “Not Eligible for Return” cannot go back, with no exceptions
- Intimates — underwear, skin adhesive and nipple covers
- Swimwear, activewear and bodysuits — excluded for health and hygiene reasons
- Accessories — including bracelets, earrings and necklaces
- Gift cards — sales are final
- Loving Tan products — the tanning range is excluded
- Anything worn, washed, altered or damaged, or returned with tags removed or in unsuitable condition
Faulty items are a separate track from this list. If something arrives faulty, damaged or defective, is not as described, or your shipment contains an error, you have 14 days from the delivery date to contact Customer Experience at contactus@petalandpup.com. Send your order number, a description of the fault and a photo of it. Requests received after the 14 days may not qualify for a replacement or refund, so do not wait to check a delivery — inspect it the day it arrives and email the same day if anything is wrong.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches the Petal & Pup warehouse, the brand allows up to 6 business days to process it. How the money reaches you depends on the option you chose in the portal:
| Return option | How the refund works |
|---|---|
| Refund to your original payment method | The item price minus the $9.95 return shipping; processed within 6 business days of the return arriving |
| Store credit | Free return shipping; credit issued for the item value, usable on a later purchase |
| Exchange | No refund — the replacement ships free once your return is in transit; refund issued instead if your size is out of stock |
| Shop Now | A different item ships free; you pay or receive any price difference |
| Faulty or damaged item | Replacement shipped or a full refund, once the fault is reported within 14 days and verified |
Two timing notes matter. First, the 6 business days covers Petal & Pup processing the return after it arrives — your bank’s own posting time comes on top of that. Second, as noted above, if the original transaction is more than 60 days old, the payment processor may no longer allow a refund to the original card, and Petal & Pup may issue store credit for the approved amount instead. And if your order was paid for with split payment, a refund to the original payment method goes to the credit card used at checkout first, with the remaining balance issued to the gift card.
Does Petal and Pup Extend Returns for the Holidays?
No — and this is worth knowing before a December order. As of 12 November 2026, Petal & Pup has published no special holiday return extension for 2026: no January deadline for December purchases, on its return policy page or anywhere else official. The standard 30 days from delivery applies in December exactly as it does in June, and the 14-day window for reporting a faulty item is just as strict. If you are buying a gift, order early enough that the recipient still has time inside the 30 days — and remember that the recipient will need your order number and postcode to use the Returns Portal.
Petal and Pup Contact Options
| Option | Details |
|---|---|
| Returns Portal | Start every return at petalandpup.com — you need your order number and postcode |
| Customer Experience (email) | contactus@petalandpup.com — faulty items, shipment errors and general help |
| Faulty items | Email within 14 days of delivery with your order number, a description and a photo of the fault |
| US returns address | Petal & Pup Returns C/O Ryder, Columbus 6, 9224 Intermodal Court, Suite 200, Columbus, OH 43217, USA |
| Third-party purchases | Returns follow the retailer you bought from (for example Nordstrom, Amazon or TJ Maxx) |
Petal and Pup on Social Media
These are the official Petal & Pup profiles published on the brand’s own website. Petal & Pup does not handle returns through social media — for anything about an order, the Returns Portal and the email address in the contact table above are the routes that will actually resolve it.
Frequently Asked Questions
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Conclusion
Petal and Pup’s return policy rewards the shopper who chooses carefully at the portal: take store credit or an exchange and the return is free, take cash back and it costs $9.95, and in every case the item must come back unworn, unwashed and tagged within 30 days of delivery. The two deadlines to respect are the 30 days for a change of mind and the much shorter 14 days for reporting anything faulty — miss the second one and even a genuinely defective dress may not qualify for help. Keep your order number and postcode, use the portal before you post anything, and check every delivery the day it lands.
Disclaimer: Policy Return is an independent guide and is not affiliated with Petal and Pup. Return policies can change at any time; always confirm the current policy on Petal and Pup’s official website before making a return.
Checked against Petal and Pup’s published policy on 12 November 2026. Policies change; the retailer’s official page is the final word.
