REVOLVE Return Policy: 30 Days for a Refund, 60 Days for an Exchange
REVOLVE gives you 30 days from shipment to return an item for a full refund, and 60 days if you would rather exchange it. Returns are free for U.S. customers — every domestic order ships with a prepaid UPS return label — and refunds are processed within 2–3 business days of your return reaching REVOLVE. The catch is condition: items must come back unworn, unwashed, undamaged and unused, with all original tags attached. This guide covers the full REVOLVE return policy, the shoe and swimwear rules, beauty and bridal exceptions, holiday returns, and how the refund reaches you.
RETURN PERIOD – 30 days from shipment for a refund, 60 days for an exchange
RETURN SHIPPING – Free prepaid UPS label for U.S. customers
REFUND TIME – Processed in 2–3 business days after reaching REVOLVE
NO RECEIPT – Start the return from your order history — your order number is the key detail
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Most items — refund | 30 days from shipment | Full refund to the original payment method |
| Most items — exchange | 60 days from shipment | Reserve the exchange item online first |
| Beauty products | 30 days | Only if unused and unopened |
| Bridal gowns | 30 days | Full refund or store credit; unworn, unaltered, tags attached |
| FWRD Renew (pre-owned) | 14 days | Authentication before refund; extra processing time |
| Final Sale items | No returns | Not eligible for refund, exchange or store credit |
| Holiday purchases (1 Nov–25 Dec) | Accepted after 30 days if received by 10 January | The holiday extension covers the festive season |
| Bridesmaid special orders (3+ dresses, one style) | Final sale | Order an in-stock size first if you are unsure |
How to Return an Item to REVOLVE
- Check the window first. You have 30 days from the date your order shipped for a full refund, and 60 days for an exchange. If you are past 30 days but inside 60, an exchange is still possible. Holiday orders bought between 1 November and 25 December are accepted after 30 days as long as REVOLVE receives them by 10 January.
- Check the condition. Items must be unworn, unwashed, undamaged and unused, with all original tags and accessories attached. Try shoes on carpet only, keep the shoe box undamaged, try swimwear and lingerie over your underwear without removing the protective slip, and keep makeup and deodorant off tops and dresses.
- Use the prepaid label in your parcel. Every domestic order ships with a free prepaid return mailing label. Pack the item, fix the label to the top of the package, and if you are returning items from more than one order, write the order numbers on a sheet of paper and include it in the package.
- Drop the parcel at UPS. Leave it at a UPS location named on your return label, without waiting in line, or hand it to a location with a daily UPS pick-up. The label is prepaid, so there is nothing else to pay. Your return tracking number is stored in your purchase history under the order number.
- Wait for processing and your refund. Returns take 2–3 business days to process once they reach REVOLVE’s facility. You will receive a refund confirmation email, and the refund can then take several business days to show on your card, depending on your bank.
How Long Do You Have to Return Items to REVOLVE?
For orders shipped on or after 1 May 2024, the rule is simple: 30 days from shipment for a full refund and 60 days for an exchange. The clock starts when the order ships, not when it lands on your doorstep, so check the shipment date in your order history rather than the delivery date.
The holiday season stretches the window. For purchases made between 1 November and 25 December, REVOLVE will accept your return after 30 days, as long as it is received by 10 January. That gives festive gifts a fair chance to be tried on and sent back after the holidays.
Two categories have their own clocks. FWRD Renew pre-owned items must be returned within 14 days, with all original tags, packaging and accessories intact, and every return goes through authentication before a refund is issued. Bridal gowns follow the standard 30 days, but they must be unworn and unaltered with all original tags attached — and after 30 days, no bridal gown return is accepted at all.
What Does “Unworn and Unused” Actually Mean at REVOLVE?
REVOLVE spells out the condition rules in unusual detail, and they are worth reading before you try anything on. Apparel must be unworn, unwashed, undamaged and unused, with all original tags attached. Shoes scuff easily on hard floors, so always try them on carpet, and the shoe box is part of the product — it must come back undamaged along with the shoes. Swimwear and lingerie must be tried on over your underwear for sanitary reasons, and the protective slip must stay on. Tops and dresses need care around makeup and deodorant, which rub off on fabric and mark a garment as worn.
Beauty has its own rule: REVOLVE will accept beauty products back within 30 days only if they are unused and unopened. Once the protective seal is broken, or a product has been opened or used, it cannot be returned for a refund. That is a hygiene rule, and it is enforced strictly.
What Can’t Be Returned to REVOLVE?
A small number of heavily discounted items are marked Final Sale, and those are not eligible for refund, exchange or store credit — the label on the product page is the final word. Beyond that, the non-returnable list is:
- Final Sale items — no refund, exchange or store credit
- Beauty products that are opened or used — only unused and unopened beauty can be returned
- Bridesmaid special orders of 3 or more dresses in one style — final sale
- Items returned in worn, washed or damaged condition — including shoes tried on hard floors or swimwear without the protective slip
If you receive an item that is damaged, contact customer service immediately rather than starting a standard return. REVOLVE also warrants its products against workmanship problems for the first 90 days from purchase and will replace or refund a faulty item in that period. After 90 days it will still try to help with repairs — replacement buttons or broken snaps, for example — but it will not give a full replacement or refund unless the designer agrees.
Does REVOLVE Charge a Fee to Return?
No, for U.S. customers. A prepaid return shipping label is provided free of charge with every domestic order, and REVOLVE describes its returns as free shipping both ways. There is no restocking fee and no deduction from your refund for return shipping.
The one shipping cost that is never refunded is expedited shipping. If you paid extra for faster delivery, that charge stays with REVOLVE even when the item itself is refunded in full. International customers should check the terms shown at checkout, because the free prepaid label is a U.S. benefit.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches REVOLVE’s facility, it takes 2–3 business days to process. You will then receive a refund confirmation email, and the money goes back to your original payment method. From there, it can take several business days to appear on your credit card statement, depending on your bank or card issuer.
| Refund method | How and when the refund arrives |
|---|---|
| Original payment method | Processed in 2–3 business days after the return reaches REVOLVE; several more business days for your bank to show it |
| Exchange | New item reserved online via your order history; shipped once the return is on its way |
| Instant Return Credit | Temporary credit up to $500, valid 2 days, for eligible customers; unused credit is refunded to your original payment method |
| FWRD Renew returns | Refund issued only after authentication, which takes extra processing time |
Some eligible customers can choose Instant Return Credit instead of waiting. You return the original item using REVOLVE’s courier and label, and the credit lets you reserve new items at checkout straight away. The credit is worth the original purchase price less any discounts or fees, capped at $500, and it is valid for 2 days. If you do not use it in that time, it is reissued as a refund to your original payment method. If your returned item fails the condition check, the credit is revoked and you are charged on your original payment method.
Can You Exchange Instead of Returning?
Yes, and you get twice as long. Exchanges are accepted within 60 days of shipment, against 30 days for a refund. Reserve your exchange item online through your order history, or contact customer service before returning in person. That reservation step matters: it holds the size or colour you want while your return is in transit.
Items bought in a REVOLVE store follow a stricter rule. They are only returnable in store and cannot be mailed back to the online return centre. You have 30 days from the date of purchase to return them for a refund, with the item in its original condition and all tags and accessories attached. Items bought online can be returned either in store or to the online return centre — bring the original packaging if you go in person, because it speeds up processing.
Can You Return a Gift You Received?
REVOLVE does not publish a separate gift-return route, and the standard process is built around the buyer’s order history. If you received a REVOLVE item as a gift, the simplest route is to ask the buyer to start the return from their order history, because the return label and the refund both run through that order. The refund goes to the original payment method, so the buyer receives the money.
If the gift was bought in a REVOLVE store, it can be returned in store within 30 days of purchase with the item in its original condition and all tags attached. For anything else, contact customer service at sales@revolve.com or on 1-888-442-5830 and explain the situation — they can advise whether a store credit is possible for your specific order.
Is Returning Different for Store and Online Purchases?
Yes, and the difference is bigger than at most retailers. An item bought online can be returned by mail with the free prepaid label, or taken to a store. An item bought in a store can only be returned in that store — it cannot be mailed to the online return centre. Store purchases also have a fixed 30-day window from the date of purchase, rather than from the shipment date.
For online orders, the mail route is the easy one: the label is already in the box, and the tracking number sits in your purchase history. For store purchases, keep the receipt and the original packaging, and bring both with you. If you return an item by mistake — something that was not bought from REVOLVE at all — call customer service on 562-926-5672 or email sales@revolve.com as soon as possible. REVOLVE will try to help you find it, but it cannot be held responsible for replacing or compensating you for a non-REVOLVE item.
REVOLVE Contact Options
| Option | Details |
|---|---|
| Call or text | 1-888-442-5830 |
| sales@revolve.com | |
| Returns sent in error | Phone 562-926-5672 or email sales@revolve.com |
| Start a return online | Use the prepaid label in your parcel, or your order history on revolve.com |
| In store | Online orders can be returned in store; in-store purchases can only be returned in store |
| Live chat | Temporarily out of service — email sales@revolve.com instead |
REVOLVE on Social Media
REVOLVE is one of the most social-first retailers in fashion, and its Instagram presence is central to the brand. Its official profiles include: Instagram: https://www.instagram.com/revolve · Facebook: https://www.facebook.com/REVOLVE · YouTube: https://www.youtube.com/@REVOLVE · X (Twitter): https://twitter.com/revolve. REVOLVE also runs related accounts including @revolvebeauty, @revolveman and @fwrd. It does not handle returns through social media — for anything about a return, use the email or phone number in the contact table above.
Frequently Asked Questions
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REVOLVE’s return policy is generous where it counts: free returns both ways, 30 days for a refund, 60 days for an exchange, and a holiday extension that runs to 10 January. The price of that generosity is condition — unworn, unwashed, tags on, shoes tried on carpet, swimwear tried on over underwear. Treat the item like it is still in the shop, keep the prepaid label from the box, and the return will be free and fast.
Policy Return is an independent guide and is not affiliated with REVOLVE. Return policies can change at any time; always confirm the current policy on REVOLVE’s official website before making a return.
Checked against REVOLVE’s published policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
