Faherty Return Policy: 60 Days, Free Store and Return Bar Returns and a $7 Mail Fee

Faherty gives you 60 days from purchase to return or exchange an eligible item, as long as it is unworn, unwashed and undamaged, with all its original tags, labels and packaging intact. Returns are free in a Faherty store and at a Happy Returns Return Bar, while a mailed return carries a $7 label fee. Mailed refunds take 7 to 15 business days once your parcel is delivered. This guide explains each route, the exchange rules, and what cannot be returned.

Return Windows at a Glance

Category	Return window	Good to know
Most eligible items, US and international	60 days from purchase	Unworn, unwashed, undamaged, tags and packaging intact
Direct size exchanges	60 days from purchase	Free exchange shipping on domestic orders
Gifts	60 days from purchase	May be temporarily extended in the holiday season
Items with a performance issue	Up to 5 years from purchase	Guarantee Of Quality repair route, not a standard return
Final sale and sample sale items	No return	Not eligible for returns or exchanges
EU Right of Withdrawal	14 days from delivery	Full refund including taxes and shipping, less the label cost
Use your label or QR code	30 days from starting the return	A started return expires if it is not dropped off or shipped in 30 days

How to Return an Item to Faherty

1. Start in the Returns Center. Go to Faherty’s Returns Center (its Loop Returns portal) and select the items to return. You will be walked through the return step by step, including the reason for the return.
2. Choose your route. Pick a Happy Returns Return Bar for a box-free, printer-free drop-off, print a prepaid label to mail the parcel back, or return the item at a Faherty store. Gift returns are free by any of these routes.
3. Use the code or label within 30 days. From the start of your return, you have 30 days to use the return label or QR code provided. A return left in “started” status that has not been dropped off or shipped within 30 days will automatically expire.
4. Pack only what you selected. Labels and QR codes are itemised and specific to each product selected in the return. Only include the items listed for that return, and do not bring an online-started return to a store — let the store team start and complete a store return themselves.
5. Track the refund. Return Bar drop-offs typically trigger the refund or exchange immediately after scanning. Mailed returns are refunded after the warehouse receives and inspects the parcel.

How Long Do You Have to Return Items to Faherty?

The standard window is 60 days from purchase for eligible items, in the US and internationally. That is the deadline to start the return. Once you have started it, a second clock runs: you have 30 days to use the label or QR code before the return expires. Do not start a return and then leave the parcel sitting at home.

The condition rule is strict. All returned products must be in their original, unworn, unwashed and undamaged condition, with all original tags, labels and packaging intact. Faherty reserves the right to refuse a return, or to accept it subject to a restocking fee or a reduced refund, if the product shows signs of wear, washing, alteration, damage, staining, odour or other evidence of use beyond reasonable inspection. If Faherty finds the item is not a Faherty item, or has been damaged or materially altered, it may reject the return and ship it back at your expense, accept it for a partial refund, or issue merchandise credit instead. Its decision on condition is final.

Initial shipping costs are non-refundable. Items bought through third-party stockists must be returned or exchanged at the retailer where you originally bought them.

Can You Exchange an Item Instead of Returning It?

Yes, for domestic US orders. Faherty offers direct exchanges for a new size through its Returns Center. Select the item, choose the colour and size of your replacement, and the exchange is processed. Direct exchanges carry no exchange shipping charge. The replacement size is not reserved or guaranteed until your original item is received, so return the original promptly to help secure it.

A few exchange limits matter. Exchanges are limited to one exchange per item. If an exchange cannot be completed, a standard return must be processed instead, and you can place a new order if you wish. Exchanges for a different colour or style must be processed as a standard return — you return the item, then repurchase the new style online or in store. Discount codes are honoured when you exchange through the portal, and the discount is applied automatically.

Timing differs by route. A Return Bar exchange starts processing as soon as your original item is scanned at the bar. A mailed exchange starts once the warehouse receives and confirms your original item. Allow 1 to 2 business days for processing before your new order ships.

Can You Return Online Purchases in Store, and Store Purchases Online?

Yes, both ways work, with one clear exception. Online purchases can be returned or exchanged at any Faherty store. Take the item to a store and the team will handle it. In-store purchases can be returned online through the Return Portal for a refund to your original form of payment, as long as the purchase was made within 60 days, you have proof of purchase, and the item is unworn, unwashed and undamaged with all original tags, labels and packaging attached.

The exception is exchanges. Remote exchanges are not available for orders bought in store — those exchanges can only be completed at a Faherty store. The same applies to in-store pickup orders. Cash is also special: in-store orders bought with cash must be returned to a Faherty store for a cash refund, unless you contact the team at hello@fahertybrand.com to ask for a remote return for merchandise credit.

How Do Happy Returns Drop-Offs Work?

Faherty partners with Happy Returns by PayPal for box-free, printer-free returns at nearly 9,000 Return Bar locations in the contiguous US. Start your return online, select the items and the reason, then find a Return Bar near you and use the QR code emailed by Happy Returns to complete the drop-off. No box or shipping label is needed.

The speed is the point. For most orders, the moment your QR code is scanned at drop-off, your refund is triggered. Faherty’s FAQ puts it as a refund within 24 hours, not including processing times. The Return Bar must be within 50 miles of the shipping address on your order, and it can only accept returns of 10 or fewer items. For more than 10 items, print a label online through Happy Returns and send the items back directly. If there is no Return Bar near you, contact Faherty at hello@fahertybrand.com.

How Do Mail Returns Work, and What Do They Cost?

Mail returns start in the Returns Center. You print a prepaid return label, package the item, and drop it at the designated carrier. A successful refund depends on the parcel being delivered back to the warehouse with the original return label and all listed contents, unworn and unwashed with original tags.

The fee depends on where you are. A domestic US mail-in return carries a $7 label fee, deducted from your refund. An international return carries a $25 fee — $20 return shipping plus a $5 restocking fee. Those fees apply only to mail-in returns. Domestic returns in stores, at a Return Bar, and gift returns are free. Do not use a personal return shipping label without prior notification — Faherty states it is not responsible for a return made that way.

What Can’t Be Returned to Faherty?

The published limits are short and clear:

• Final sale items — not eligible for returns or exchanges, including items bought at a sample sale; items are marked “final sale” on their product page and at checkout
• Items bought from third-party stockists — return or exchange them at the retailer where you bought them
• Items showing wear, washing, alteration, damage, staining or odour — Faherty may refuse the return, reduce the refund, or issue merchandise credit instead
• Non-Faherty clothing sent in by mistake — may be rejected and shipped back at your expense, and repeated returns of non-Faherty, damaged, worn or altered products may lead to suspension or termination of your account

If you own a final sale item you no longer want, Faherty points you to its resale platform, Second Wave, where you can sell pre-loved Faherty pieces for cash or credit toward your next purchase. That is a resale route, not a return.

How Are Refunds Issued and How Long Do They Take?

Refunds go back to your original form of payment. That is the rule for both Return Bar and mailed returns. If you paid with Klarna, all paid instalments are returned to you, and any remaining instalments will not be billed — check with Klarna directly if you are unsure of your payment status.

Timing depends on the route. Return Bar drop-offs typically trigger the refund immediately after scanning. Mailed returns take longer: allow 7 to 15 business days for your refund or exchange to be processed once the return parcel is delivered, and then allow 2 to 5 business days for the refund to display in your account. The time for the money to appear also depends on your bank or payment provider. You will receive a confirmation email when your return has been processed.

Can You Return a Gift to Faherty?

Yes. Gifts can be returned or exchanged at any Faherty store up to 60 days from the time of purchase, and that timeframe may be temporarily extended during the holiday season. Gift returns and exchanges can also be started online. A prepaid return label is issued to send the original item back, and you have 30 days to use that label.

The refund split is worth knowing. Once your return is received, the purchaser is refunded to the original payment method — or, if the recipient is returning it, the gift recipient is issued merchandise credit for the price paid. To start an online gift return, you need the purchaser’s first and last name, email address and order number. If you need help, contact Faherty for assistance.

What About Faulty Items and the Five-Year Guarantee?

Faherty draws a line between a change of mind and a product that fails. If an item you bought within the last five years develops a performance issue, Faherty says it will make it right. Fill out and submit the Guarantee Of Quality request form to start the repair process. That is a separate route from the 60-day return window, and it covers performance problems, not fit or taste.

Does Faherty Extend Returns for the Holidays?

Faherty publishes a holiday note, but only for gifts. Gift returns and exchanges may have their 60-day timeframe temporarily extended during the holiday season. No general holiday extension for all purchases is published on the Returns page checked for this guide. Treat 60 days from purchase as the rule for ordinary orders, and check the gift wording on your order if you are returning a present bought in December.

Faherty Contact Options

Option	Details
Phone	(877) 745-8994 — Monday to Friday 10am–7pm EST, Saturday to Sunday 11am–6pm EST
Email	hello@fahertybrand.com — usually answered within 24 hours
Live chat	Via the chat icon on the Faherty website
Start a return online	Faherty Returns Center (Loop Returns portal)
In store	Any Faherty Brand store location

Frequently Asked Questions

Related Guides

• Bonobos Return Policy
• Carhartt Return Policy
• Columbia Sportswear Return Policy
• Clarks Return Policy
• Coach Return Policy
• Cotton On Return Policy
• Diesel Return Policy
• Dolce Vita Return Policy
• Dr. Martens Return Policy
• Aritzia Return Policy

Conclusion

Faherty’s return policy is generous on time and strict on condition: 60 days to decide, free returns in store and at a Return Bar, and a $7 fee only if you mail it back. Use the Return Bar when you can, because the refund starts at the scan. Keep the tags on, use the label or QR code within 30 days of starting the return, and remember that final sale means final sale.

Disclaimer: Policy Return is an independent guide and is not affiliated with Faherty. Return policies can change at any time; always confirm the current policy on Faherty’s official website before making a return.

Checked against Faherty’s published policy on 5 November 2026. Policies change; the retailer’s official page is the final word.