Selfie Leslie Return Policy: 14 Days to Exchange, 7 Days for a Refund
Selfie Leslie gives you 14 days from delivery to exchange an item and 7 days from delivery to return it for a refund. Standard exchanges are 100% free, while refunds and store-credit returns carry a flat $11.99 fee per return request. Every return must go through the brand’s online returns portal, and returns are processed within 7–10 business days. This guide covers the two windows, the fee, what can never go back, and the international orders that cannot be returned at all.
Return Period
14 days from delivery for exchanges and store credit, 7 days for a refund
Return Fee
$11.99 per return request for refunds and store credit; standard exchanges are free
Processing Time
7–10 business days once the return reaches the warehouse
No Receipt
All returns go through the online portal — no walk-in or postal returns without approval
Return Windows at a Glance
| Category | Return window | Good to know |
|---|---|---|
| Exchange for a new size, colour or product | 14 days from the date of delivery | Standard exchange is 100% free |
| Return for store credit | 14 days from the date of delivery | $11.99 fee per return request, deducted from the credit |
| Return for a refund | 7 days from the date of delivery | $11.99 fee per return request, deducted from the refund |
| Faulty or damaged items | Report through the portal | Replacement or refund, with no return fee |
| Orders from Canada, US territories or international addresses | Not eligible | No returns or exchanges at this time |
| FINAL SALE items or items sold at 39% or more off | Not eligible | Only faulty or damaged items can go back |
| UK and EU customers | Cancel up to 14 days from arrival | Return shipping is the customer’s cost |
How to Return an Item to Selfie Leslie
- Check which window you are in. You have 7 days from delivery for a refund to your original payment method, and 14 days from delivery for a store-credit return or an exchange. The clock starts on the delivery date, not the order date.
- Open the online returns portal. All returns, exchanges and faulty-item requests must be processed through Selfie Leslie’s online portal, or pre-approved in writing by the Customer Experience team. Unapproved returns will not be accepted and will be sent back to you at your expense.
- Choose your option. Pick an exchange, a store-credit return or a refund return. A standard exchange is free. A refund or store-credit return carries a flat $11.99 fee per return request, not per item.
- Download the label and post the parcel. Download the return label from the portal and send the item back. Store-credit returns must be lodged in the portal and posted within 14 days of delivery; refund returns must arrive back at the warehouse within 7 days of delivery.
- Wait for processing. Returns are processed within 7–10 business days to allow for inspection by the returns team. Processing times can stretch during peak and promotional periods, and do not include carrier delays.
How Long Do You Have to Return Items to Selfie Leslie?
Selfie Leslie runs two different clocks, and mixing them up is the most common mistake. For a refund back to your original payment method, you have 7 days from the date of delivery. For an exchange or a store-credit return, you have 14 days from the date of delivery. In both cases the item must be sent back within the window, and for refunds the parcel must actually arrive at the warehouse within the 7 days.
That short refund window means you should try the item on the day it arrives. If it does not fit, start the return in the portal the same day rather than waiting, because the 7 days includes the time the parcel spends in transit. If you miss the refund window but are still inside 14 days, you can still exchange the item or take store credit, so the purchase is not a total loss. Store credit is added to your Selfie Leslie account and expires after 12 months, and it cannot be converted back to cash or a card refund.
How Much Does a Selfie Leslie Return Cost?
A standard exchange costs nothing. Selfie Leslie describes its standard exchanges as 100% free, and it even promotes a $15 bonus on standard exchanges. An instant exchange, where the replacement ships before your return arrives, is also free apart from a holding fee for the amount of the new item. If the original item is not received at the warehouse within 14 days, the exchanged item is charged in full.
Refunds and store-credit returns are different. Both carry a flat $11.99 fee per return request, not per item, which is deducted from the amount refunded or credited once the return has been processed. Sending back three items in one return request costs $11.99 once, so group your returns together. Faulty products are the exception: no fees apply to the return of faulty products, and a faulty item can be replaced or refunded instead.
Can You Exchange an Item Instead of Returning It?
Yes, and exchanging is the cheapest and easiest route. You have 14 days from delivery to open and send back an exchange through the online portal. A standard exchange is 100% free, and you can swap for a new size, colourway or product if it is available. If you want the replacement straight away, the instant exchange ships it by standard shipping with a holding fee for the amount of the new item, which is released once your original item reaches the warehouse within 14 days.
One practical tip: if you are unsure between two sizes, the free exchange makes it worth ordering the size you think fits and swapping if needed, rather than ordering both and paying a return fee on the extra one. Just remember that the exchange must be lodged and posted within the 14 days, and that FINAL SALE items cannot be exchanged at all.
What Can’t Be Returned to Selfie Leslie?
Selfie Leslie publishes a hygiene list and a sale list, and both are strict. The following products cannot be returned for hygiene reasons:
- Bodysuits
- Jewellery
- Perfume
- Makeup
- Styling accessories
- Swimwear
- Undergarments and underwear accessories
On top of that, items marked as FINAL SALE, or items sold at 39% or more off, are priced to clear and are not eligible to be returned unless the product is faulty or damaged. Gift cards are final sale and do not qualify for return or exchange. Before you buy a heavily discounted dress, check the discount level, because a 40%-off dress is a final sale even if it is not labelled FINAL SALE in large print.
Can International Orders Be Returned?
For most shoppers outside the United States, the answer is no. Selfie Leslie states that orders placed from Canada or outside of the US, including US territories such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the US Virgin Islands, are not eligible for return or exchange because of the high cost, extended shipping times and complex customs rules. The same applies to orders shipped to Canada and the rest of the world under the shipping policy.
UK and EU customers have a separate right. They can cancel the goods at any time from the moment the order is placed and up to 14 days from the date the order arrives, and Selfie Leslie will refund the full price paid, including the basic cost of standard delivery. UK and EU customers are not charged for the returned order itself, but the cost of shipping the goods back to the Los Angeles warehouse is theirs and is not refundable.
What If Your Item Is Faulty or Damaged?
Faulty and damaged items are handled on different terms from change-of-mind returns. Choose the faulty option in the returns portal, and Selfie Leslie will offer a replacement or a refund. No return fee applies to faulty products, and the usual 7-day and 14-day windows do not limit a genuine fault claim in the same way.
Take clear photos of the fault and the packaging before you start the return, and describe the problem in the portal. The returns team inspects every return, and a faulty item that is confirmed as faulty will be replaced or refunded rather than exchanged for store credit. If the item arrived damaged in transit, report it promptly, because the carrier evidence is freshest in the first days after delivery.
Can You Change or Cancel an Order?
You have a very short window. Customers have 30 minutes once an order is placed to make changes such as updating the shipping address, changing a size or colour, or updating the shipping type. After that, the order moves into processing and cannot be changed.
If a parcel comes back as return to sender, it is not automatically refunded. Once the RTS order is safely received at the warehouse, the customer experience team will contact you to choose between re-shipping the order for $14.99, or treating the order as a return with store credit issued less the original shipping fee and a $14.99 returns fee. If you do not respond within 14 days, the order is treated as unwanted and non-refundable.
How Are Refunds Issued and How Long Do They Take?
Once your return reaches the warehouse, the returns team inspects it. Returns are processed within 7–10 business days, and that processing time can extend during peak and promotional periods. Carrier delays do not count inside that window.
| Refund route | How and when it arrives |
|---|---|
| Refund to original payment method | Paid back to the card or account used, less the $11.99 fee, after the 7–10 business day inspection |
| Store credit | Added to your Selfie Leslie account, less the $11.99 fee; 12-month expiry; cannot be converted to cash or card |
| Exchange | New item shipped free by standard shipping; instant exchange ships immediately with a holding fee for the amount of the new item |
| Faulty or damaged item | Replacement or refund, with no return fee |
The $11.99 fee is deducted from the refunded amount once the return has been processed, so the figure that lands in your account is the item price minus the fee. Original shipping costs are not refunded, and if you paid for express delivery, that cost does not come back either.
Does Selfie Leslie Charge a Restocking Fee?
Not under that name, but the $11.99 per-request fee works the same way for refunds and store-credit returns. Standard exchanges are free, and faulty returns are free, so the fee only bites when you want your money back or store credit instead of a swap. Because the fee is charged per return request rather than per item, the practical way to keep it low is to return everything from one order in a single request.
There is one more charge to watch. If your order is returned to sender because it was refused or unclaimed, the re-ship costs $14.99, or the return route costs the original shipping fee plus $14.99. Make sure the delivery address is right and that someone can accept the parcel, because an RTS order is the most expensive outcome in the whole policy.
Selfie Leslie Contact Options
| Option | Details |
|---|---|
| Online returns portal | Start every return, exchange or faulty-item request on selfieleslie.com |
| support@selfieleslie.com for questions, help and pre-approval of returns | |
| Live chat | Ask the Live Chat team on the Selfie Leslie website |
| Order changes | 30-minute window after placing an order to change address, size, colour or shipping type |
Selfie Leslie on Social Media
Instagram · Facebook · X (Twitter)
These are Selfie Leslie’s official brand profiles. Selfie Leslie does not handle returns through social media. For anything about an order, use the online returns portal or email support@selfieleslie.com.
Frequently Asked Questions
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Conclusion
Selfie Leslie’s return policy rewards fast decisions. The 7-day refund window is short, so try your order on the day it arrives and start the return in the portal the same day if it does not fit. Exchanges are the best deal in the policy: free, within 14 days, and available for a new size or colour. Store credit is the fallback if you miss the refund window, but it carries the same $11.99 fee and expires after 12 months. Check the discount before you buy, because anything at 39% off or more is final sale, and remember that international orders outside the US cannot be returned at all.
Disclaimer: Policy Return is an independent guide and is not affiliated with Selfie Leslie. Return policies can change at any time; always confirm the current policy on Selfie Leslie’s official website before making a return.
Checked against Selfie Leslie’s published returns policy on 13 November 2026. Policies change; the retailer’s official page is the final word.
